Lead Personal Assistant

We would like to invite the applications for the following role:

Lead Personal Assistant

Galway

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20 Hour, Permanent Contract

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Ranked 2nd in The Irish Independent "Ireland's Best Employer 2025" list

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IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environment

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As a lead Personal Assistant, the post holder will be expected to support the delivery of a person-centered service to our membersas part of Irish Wheelchair Association services in the community.

LiaisonFor the successful implementation of this role as lead Personal Assistant you will need to establish and maintain good communication with members, staff and other services supports internal and externalto IWA.Main Duties and Responsibilities

Support the team with monthly rosters and around leave cover. Communicate with both the IWA at Home office and Personal Assistants around cover that has been arranged.

Plan activities with the members on a regular basis, coordinate staff and liaise with venues around accessibility.

Communicate with IWA clinical team around clinical tasks and return of documentation.

Manage the member's calendar, inform PAs of upcoming appointments etc.

Ensure that all decisions and activities supporting the empowerment of our members are made in consultation with the individual and are made in the best interest of that individual.

Develop strong interagency working relationships. Attend meetings with multi-disciplinary teams and support professionals with organising meetings with members

Meet monthly with IWA at Home Coordinator and assist with PA meetings.

Monitor and evaluate support on an ongoing basis and update the Coordinatoror Service Support officer as required.

Be familiar with and comply with all the Irish Wheelchair Association's policies and procedures.

Communicate efficiently to PA's, IWA at Home Coordinator and internal and external stakeholders.

Ensure that issues relating to the Health and Safety of staff and services users are promptly addressed in an appropriate manner.

Ensure complaints, investigations and safeguarding concerns are managed in line with IWA policies and procedures.

Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA's Safeguarding Policies and Procedures are adhered to.

Support IWA's fundraising activities.

Carry out other duties that may be assigned to you.

PERSON SPECIFICATION

A full Major Award at QQI Level 5 in Community & Health Services, Health Service Skills, Healthcare Support, or another relevant field is essential.

A Level 6 major award or higher (such as QQI Supervisory Management Skills, BA in Social Care, BA in Applied Social Studies in Social Care, Allied Health, or a disability-related qualification) is desirable and candidates should demonstrate a willingness to pursue further education.

Previous experience in a similar support role is required.

Excellent computer and administration skills (Microsoft Office & Database Management) are essential.

Knowledge and Skills

Previous experience of working with people with disabilities is required.

Previous experience and knowledge of being a person in charge.

Knowledge of policy around inclusion and interagency working

Behaviours

The ability to work under own initiative and as part of a team.

Person centered approach.

An ability to build strong relationships at all levels.

Strong customer service focus

Be of good character

Flexible approach to work

Competencies

Motivating and Empowering

Innovation and Creativity

Planning and Organising

Strategic thinking

Quality and Customer Focus

Remuneration & Benefits

Salary range €16,548.68- €25,281.52

Excellent working conditions

Training & development opportunities

25 days annual leave pro rata

Access to PRSA Pesnion scheme and group VHI & HSF Health Cash Plans

Employee Assistance Service

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The deadline for all applications is 10th September 2025

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This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.

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