Client Support Representative

4 weeks ago

Limerick, Limerick, Ireland Teckro Full time

About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That's where you come in. We're offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

What you'll Do:

  • Fostering high levels of end user support by live chat/F2F to end users around the globe, being the first line of live support of our end users.
  • Oversight of end user queries received by Teckro.
  • Oversight of accurate data entry to the Teckro Helpdesk system, reporting and trending analysis training.
  • Oversight of End-user support by providing effective resolutions.
  • Communicate effectively in written and verbal form with customers and maintenance of accurate records in our system.
  • Assist cross functional teams with projects to improve processes across the business.
  • Perform data quality review of internal and external reports.
  • Review of relevant processes and improvement implementation as appropriate to ensure excellence in delivery.
  • Constant communication with the team, delivering appropriate feedback.

The Ideal candidate will have:

  • Evidence of effective team communication, coaching and leadership skills.
  • Team building skills, able to work with various cultures and backgrounds.
  • Ability to work effectively both with a team structure and independently.
  • Proven communication skills in a previous client-facing team role.
  • Excellent verbal, written and presentation skills
  • Ability to prioritize tasks, projects and reporting to cross-functional teams.
  • Driven to succeed, eager to improve every day, and work under pressure to tight deadlines.

Qualifications Required:

  • +1 year of Customer Support Experience required.
  • Minimum 2.2 degree required in Business, Data Analysis or related discipline.
  • Experience/qualification in People Management is a plus.
  • Experience in healthcare or clinical research is a plus.
  • Fluency in any additional language is a plus (Spanish, Italian, Chinese, or Japanese).
  • High proficiency in Microsoft Office

Location and Travel: (Limerick)

  • Hybrid role - Limerick, Ireland, currently this is set to 2-3 days per week onsite.
  • We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
  • Note: Regrettably we cannot offer work permit sponsorship for this role to be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits:

  • 25 days holidays
  • Pension
  • Healthcare
  • Life Insurance
  • Share Options
  • 50% Maternity leave pay after capped length of service
  • Paid Paternity leave scheme
  • Bike to Work/ Tax Saver Scheme
  • Gym/Wellness Allowance
  • Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro's use of your personal information.

#J-18808-Ljbffr

  • Client Services Representative, Custody Services

    4 weeks ago

    Limerick, Limerick, Ireland Northern Trust Corp Full time

    Client Services Representative, Custody Services (Graduate Opportunity) page is loaded## Client Services Representative, Custody Services (Graduate Opportunity)remote type: Hybridlocations: Limerick, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R140887**About Northern Trust:**Northern Trust, a Fortune 500 company, is a...

  • Customer Support Representative with Spanish

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Full time

    Customer Support Representative with SpanishJoin to apply for the Customer Support Representative with Spanish role at Cook MedicalCustomer Support Representative with SpanishJoin to apply for the Customer Support Representative with Spanish role at Cook MedicalThe Customer Support Representative 1 is responsible for providing a professional, friendly, and...

  • Customer Support Representative 1 with Italian

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Full time

    Customer Support Representative 1 with ItalianJoin to apply for the Customer Support Representative 1 with Italian role at Cook MedicalCustomer Support Representative 1 with ItalianJoin to apply for the Customer Support Representative 1 with Italian role at Cook MedicalGet AI-powered advice on this job and more exclusive features.The Customer Support...

  • Customer Support Representative 1 With Spanish

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Incorporated Full time

    OverviewPrimary Function:The Customer Support Representative 1 is responsible for providing a professional,friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA.Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to...

  • Commercial Sales Representative

    4 weeks ago

    Limerick, Limerick, Ireland Cpl Resources - Limerick Full time

    Commercial Sales Representative Our client, a long established & multi-site retail provider in the hardware & construction sectors, are now expanding their team here in Limerick & looking to recruit an experience Commercial B2B Sales Representative to join the team. This is a newly created role, due simply to growing business levels & sales volumes, & would...

  • Commercial Sales Representative New

    4 weeks ago

    Limerick, Limerick, Ireland CPL Full time

    Commercial Sales RepresentativeOur client, a long established & multi-site retail provider in the hardware & construction sectors, are now expanding their team here in Limerick & looking to recruit an experience Commercial B2B Sales Representative to join the team.This is a newly created role, due simply to growing business levels & sales volumes, & would be...

  • Client Service Manager

    4 weeks ago

    Limerick, Limerick, Ireland Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Field Sales Representatives

    4 weeks ago

    Limerick, Limerick, Ireland FMI - Field Management Full time

    OverviewJoin to apply for the Field Sales Representatives - Limerick role at FMI - Field ManagementJoin the Electric Ireland Sales Team - Earn Big, Grow Fast, Be ValuedAre you ambitious, outgoing, and ready to build a career? Join the Electric Ireland Sales Team, representing Ireland's leading electricity supplier. Whether you're just starting out or looking...

  • Field Sales Representatives

    4 weeks ago

    Limerick, Limerick, Ireland FMI - Field Management Full time

    OverviewJoin the Electric Ireland Sales Team - Earn Big, Grow Fast, Be Valued. Are you ambitious, outgoing, and ready to build a career? Join the Electric Ireland Sales Team, representing Ireland's leading electricity supplier. We'll set you up to succeed with great pay, full training, and career growth from day one.Please apply only if you have a personal...

  • Tender Representative 1

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Full time

    OverviewJoin to apply for the Tender Representative 1 role at Cook Medical.The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook Medical, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also...