Senior Product Manager

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Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.

As a Senior Product Manager, within Clinical Solutions - Prospective Risk and Quality Service, you will lead product owners and be responsible for functioning as the voice of the customer within product and engineering teams to ensure the specification, prioritization, delivery, and commercialization of RQ products.

You will deliver on product strategy and vision, leading the strategic build of our data and analytics capabilities utilizing agile delivery process. The role is associated with the Optum Insight technology teams that provide prospective, concurrent, and retrospective quality and risk evaluations for Medicare, Medicare Advantage, ACA, and Medicaid plan members across UHC, Optum Health and other Commercial Payers.

As a Senior Product Manager in this area, you will lead the delivery of marketable capabilities, and engage with key stakeholders to define, document, and prioritize features and collaborate with the agile scrums team to deliver. This role is initially focused on AI enhanced risk suspecting based on clinical\chart data and the tools, models, and process for managing risk revenue forecasting and attribution.

You must have excellent communication, organization, documentation, and presentation skills, and positive energy. You must be able to identify, facilitate, and drive a business solution to completion, along with the technical and business competency to ensure the correct outcome.

Schedule: Full-time position with standard working hours of Monday - Friday, 9am - 5pm.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities

• Lead and assist the development of new and existing products to meet customer needs working with product owners who are managing one or more scrum teams. Ensure that the voice of the customer has been captured as product capabilities and prioritized correctly
• Lead product owners to ensure capabilities have been deconstructed into features and four sprints worth of groomed user's stories (a healthy backlog) that can executed by the scrum teams
• Work with cross-functional teams and internal stakeholders, including data, analytics, engineering, and user experience teams providing direction and ensuring that the voice of the customer elicited through your research and commissioned research is represented
• Lead product owner teams in all phases of the product development life cycle including deployment, post-live support, operational support, and commercialisation
• Lead and assist activities like sprint planning, retrospectives, PI planning, product roadmap and backlog review
• Partner with the business to identify and create strategies to improve products and services offered to our customers
• Ensure solution integration, leading business process development as appropriate and assessing the value vs. cost dynamics as the product is pitched, built, deployed, maintained, operated, and sold
• Work with senior leadership to communicate product vision, roadmap, and performance. Ensure material used for weekly and monthly reporting of progress is up to date and accurate
• Identify training needs, coach, and mentor teams
  
  

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications

• Bachelor's Degree (or higher) in sciences or technology OR equivalent experience delivering innovative technology products to customers
• Extensive experience in product strategy or business development either in a strategy organization or new business preferably in healthcare or any related domain
• Extensive experience in the healthcare analytics space on clinical and claims data sources preferably in the risk adjustment and quality domain
• Extensive experience in agile software development methodologies, and collaborating with cross-functional product owners, data scientists, business SMEs and agile engineering teams
• Product understanding and skill set, including customer-centric design and development
• Technical understanding of AI/ML, cloud-based architectures, data engineering, automated UAT and modern software development life cycles to constructively challenge technical approaches and decisions as needed
• Track record of the management and delivery of large, complex, multi-stakeholder programs from a product perspective managing teams of product managers/owners
  
  

Preferred Qualifications

• Experience with US healthcare and healthcare claims and clinical data
• Subject matter experience in US CMS quality and risk programs
• Subject matter expertise in the Risk Adjustment space
• Experience with the specification, delivery, and commercialization of AI products
• Experience working on cloud-based, enterprise applications with analytics components
• Experience working with Data Science teams developing clinical analytical components
• SAFe Product Owner/Product Manager (POPM) or other relevant certifications
• Product owner / manager or equivalent certification
• Experience with product management tools like Aha, Rally, and GitHub
• Understanding of architecture principles and DevOps methodology
• Experience with integration testing/automation practices
  
  

Soft Skills

• Proven written and verbal communication skills with experience presenting to senior stakeholders and customers with the ability to translate business and technical requirements into product requirements and managing the creation of initiatives, capabilities, features, user stories, roadmaps, end user documentation and marketing material
• Structured thinker, able to mould ambiguity and uncertainty into clear actions and deliverables with a bias towards action and 'go getter' mindset to ensure things happen once clear goals, priorities and objectives have been communicated.
• Proactive, creative problem-solver, able to address challenges head-on but also knowing when to escalate issues or when to solve them in the team
• Prioritization skills and ability to drive focus - able to decide what is most critical or most urgent, and manage stakeholder expectations accordingly
• Listening, engagement, and communication skills, ability to influence others and understand the network of relationships that will be required to deliver
• Ability to operate flexibly in a rapidly changing work environment
• Business Acumen, customer facing mindset (and/or relevant experience)
  
  

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2025 Optum Services (Ireland) Limited. All rights reserved.

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