Workshop Supervisor

2 weeks ago

South Dublin, Ireland Green Fox Selection Full time
Workshop Supervisor – (Diesel/Gas Construction Machinery)Responsibilities
  • Understand & respond to customer requests, assessing & prioritizing their need and identifying the actions to take place with agreed timescales.
  • Allocate the most appropriate resources to address the customers' need.
  • Plan all jobs to maximize engineer productivity.
  • Manage and control job progress at every stage.
  • Liaise fully to ensure the job is resolved to the mutual benefit of our client and the external customer.
  • Open & close work orders accurately and consistently to maximize billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.
  • Keep all systems up to date at all stages with accurate job information.
  • Load trial information to our client's OEMs web site
  • Load internal drives with trial data.
  • Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1.
  • Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability.
  • Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery.
Experience
  • Foundational Engineering understanding and qualification
  • Minimum of 3 years' experience in a technical or mechanical engineering role
  • Previous experience in a similar role within similar industry environment desirable
  • Customer service skills and ability to develop strong customer relations,
  • Planning and organizing skills,
  • Attention to detail,
  • Influencing and negotiation skills,
  • Good interpersonal skills,
  • Good IT skills, specifically in Microsoft Office,
  • Works well as part of a team Desirable Knowledge,
  • Ideally, Advanced level of engineering aptitude,
  • Gas & Diesel Engine product knowledge,
  • Good knowledge of mobile and fixed equipment components and systems,
  • Good knowledge of existing applications and systems desirable (DBSi Work order system, Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support deal sheet)
  • Warranty process
  • Commissioning process

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