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Branch Lead
1 month ago
Join to apply for the Branch Lead - Dublin Region role at PTSB
Are you a passionate leader with a talent for motivating teams and driving exceptional performance through exemplary customer service? Do you thrive in a fast-paced environment and have a vision for elevating branch performance? If so, we invite you to step into the exciting role of Branch Team Lead at PTSB
At PTSB, we believe in fostering a culture of growth, innovation, and community impact. We pride ourselves on our vibrant and inclusive culture. Our organisational structure empowers you to take initiative, share your ideas, and collaborate directly with senior leadership, enabling rapid career growth and the opportunity to shape your own path.
Here is why joining our team will be positive for your career:
- Empowerment & Growth: As a Team Lead, you will have the opportunity to help shape your own branch's future. We provide ongoing training and professional development programs designed to enhance your leadership skills and financial services knowledge.
- Community Impact: We are committed to making a difference in the communities we serve. Join us in our initiatives to support local businesses and contribute to charitable causes.
- Dynamic Work Environment: Every day is different. You will lead a diverse team that is passionate about providing outstanding service and creating lasting relationships with our customers.
- Innovative Culture: We embrace innovation and technology. Help us drive digital transformation and lead your team in delivering seamless banking experiences for our customers.
- Competitive Compensation & Benefits: We value our team members and offer a competitive salary, impressive employee benefits including a pension plan, staff banking rates, and wellness initiatives.
- Recognition & Rewards: Your hard work won't go unnoticed Our employee VIP program celebrates achievements and fosters a culture of appreciation. We also offer professional development and career progression opportunities.
About the Role: As a Team Leader in Branch Banking, you will manage all aspects of the day-to-day running of your branch, leading, managing, and motivating a team of 4 to 15 colleagues depending on branch size. Your role involves developing your team to support and deliver strong commercial performance through customer segmentation, sourcing new business opportunities, increasing customer acquisition, and maintaining positive relationships with personal and business customers.
What You Will Do:
- Lead, motivate, and develop customer experience and adviser teams.
- Build customer engagement by embedding service excellence and educating customers on omni-channel offerings.
- Optimize branch performance through business development, lead generation, and financial planning, supporting your team to maximize opportunities within the local market.
- Manage risk and controls to ensure regulatory compliance.
- Ensure team understands their impact on compliance and promotes a right-first-time approach.
- Foster a customer-centric culture through exceptional service and relationship building.
- Implement strategies to enhance branch operations and efficiency.
What We Are Looking For:
- Proven experience in customer-facing roles within Retail Finance, with achievements in sales and relationship management.
- A commitment to teamwork and community engagement.
- Excellent customer service, communication, and presentation skills.
- Full QFA qualification with compliant CPD hours.
- Proficiency in Microsoft Office.
- Full Driving Licence.
Ready to Lead?
If you are excited about leading a dedicated team and making a positive impact, we want to hear from you Apply today to join PTSB as a Branch Team Lead and help shape the future of banking.
Seniority level- Mid-Senior level
- Full-time
- Finance
- Banking
