Branch Lead

Are you a passionate leader with a talent for motivating teams and driving exceptional performance through exemplary customer service? Do you thrive in a fast-paced environment and have a vision for elevating branch performance? If so, we invite you to step into the exciting role of Branch Team Lead at PTSB At PTSB, we believe in fostering a culture of growth, innovation, and community impact. We pride ourselves on our vibrant and inclusive culture. Our organisational structure empowers you to take initiative, share your ideas, and collaborate directly with senior leadership, enabling rapid career growth and the opportunity to shape your own path. Here is why joining our team will be positive for your career: 1. Empowerment & Growth: As a Team Lead, you will have the opportunity to help shape your own branch's future. We provide ongoing training and professional development programs designed to enhance your leadership skills and financial services knowledge. 2. Community Impact: We are committed to making a difference in the communities we serve. Join us in our initiatives to support local businesses and contribute to charitable causes. 3. Dynamic Work Environment: Every day is different. You will lead a diverse team that is passionate about providing outstanding service and creating lasting relationships with our customers. 4. Innovative Culture: We embrace innovation and technology. Help us drive digital transformation and lead your team in delivering seamless banking experiences for our customers. 5. Competitive Compensation & Benefits: We value our team members and offer a competitive salary, impressive employee offering including a competitive pension plan, preferential staff banking rates and excellent wellness initiatives and support programmes. 6. Recognition & Rewards: Your hard work wont go unnoticed Our employee VIP program celebrates achievements and fosters a culture of appreciation. We also offer excellent professional development, and career progression opportunities. About the Role: As a Team Leader in Branch Banking, you will be responsible for managing all aspects of the day to day running of your branch, leading, managing, and motivating a team of between 4 and 15 colleagues depending on branch location. The role involves developing your team to support and deliver a strong commercial performance through optimising our customer segmentation strategy, sourcing new business development opportunities, increasing customer acquisition whilst maintaining positive relationships with our existing personal and business customer base. What You will Do: Lead, motivate, and develop customer experience and customer adviser teams. Build customer engagement by embedding an ethos of service excellence within the team and promoting the education of customers on our omni channels offerings Optimise your branchs commercial performance through business development, lead generation and financial planning in your branch, supporting and empowering your team members to optimise the opportunities within the existing customer base and your local market. Manage the risk and controls agenda of the branch to ensure that all aspects of your business are completed in a regulatorily compliant manner. Ensure the team fully understand their impact on compliance and embed a right first time approach across your team, leading by example. Foster a customer-centric culture by ensuring exceptional service delivery and relationship building. Implement strategies to enhance branch operations and efficiency. What We are Looking For: Proven experience in customer facing roles within a Retail Finance environment with a history of achievement in sales and relationship management. A commitment to teamwork and community engagement Excellent customer service, communication, and presentation skills. Full QFA with compliant CPD hours for the relevant CPD years. Proficient in Microsoft Office. Full Driving Licence Ready to Lead? If you are excited about the prospect of leading a dedicated team and making a positive impact, we want to hear from you Apply today to join PTSB as a Branch Team Lead and help us shape the future of banking.