Customer Service Agent

3 weeks ago

Dublin, Dublin City, Ireland Cpl Full time
Customer Service Agent - 6 months Contract

Role: Customer Service Agent
Location: Hybrid, 2 days in the office
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.

We are looking for a candidate for a Customer service agent on the People Operations Customer service team. The contract is for 6 months.

Responsibilities:

  • Answer phones in a timely manner
  • Follow up on queries with other teams/areas within the group, where necessary
  • Ensure that six sigma forms are completed for all inputs/letters/forms
  • All issues/errors highlighted to Coordinator / Team Leader
  • Develop & maintain a good working relationship with all colleagues & customers alike
  • Be flexible and have a willingness to help team members & other teams where necessary
  • Be familiar with all Policies, Procedures & Authorisations relevant to a successful day to day role
  • All Complaints & Issues properly escalated
  • Know who your Customers are & be aware of their requirements

Role requirements:

  • Excellent team player with energy and commitment to achieving the goals
  • Customer service experience with a strong customer focus
  • Strong interpersonal and communication skills
  • A flexible energetic and innovative approach to work. Ability to adapt to a changing environment
  • Self-motivated with the ability to meet targets
  • Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time

Desirable Qualifications, Skills & Experience:

  • Experience in a phone-based role
  • Strong IT Skills, i.e., Microsoft products

Benefits of being a Cpl colleague on site:

  • Great starting rates & hours
  • Engaged onboarding & training
  • Dedicated EAP program
  • A diverse and inclusive culture
  • Flexible hours available - Subject to role
  • Access to internal BOI Careers Lab and soft skill training

Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
Cpl is an Equal Opportunity employer. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities.

If you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address; [email protected]

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