Critical Environment Technician

Join to apply for the Critical Environment Technician - 24/7 Shift Position role at Microsoft.

As a Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could include coordinating with supplier/vendors, working with Management to address operational, risk and safety situations, mentoring other CE Technicians, hands-on maintenance of critical environment equipment, responding to onsite incidents, and using telemetry and other platforms to monitor equipment performance and operations.

This role is a 24/7 position with shift assignments during non-standard hours, including evenings, nighttime, weekends, and/or holidays.

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (controls, HVAC, mechanical systems), buildings, and grounds for unsafe or abnormal conditions; escalate per applicable policies and standards.
• Utilize internal CMMS to track equipment assets and complete work order requests for maintenance.
• Safely respond to and lead onsite incident response teams for abnormal conditions that impact operations; coordinate with other critical facilities professionals to perform corrective repairs without supervision.
• Enhance or develop emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to CE operations and incidents.
• Perform various maintenance types (planned, predictive, corrective) and repairs following MOPs and SOPs for CE equipment; escalate when appropriate.
• Maintain hands-on understanding of equipment operation and troubleshooting of systems, subsystems, and components within trained disciplines.
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.
• Understand, follow, and ensure safety and security requirements (e.g., JHAs, EH&S, toolbox talks) and business processes to perform work safely and reliably in compliance with applicable requirements.
• Embodies Microsoft culture and values.

Required Qualifications:

• High School Diploma, GED, or equivalent AND mission critical services work/applied learning experience (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• Experience in a specialized area (e.g., mechanical, electrical, controls) or related field.
• Ability to work shifts, including non-standard hours that may include evenings, nighttime, weekends, and/or holidays.

Background Check Requirements:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• High School Diploma, GED, or equivalent AND mission critical services experience OR Associate's Degree or technical trade certification (e.g., military, trade school) OR higher-equivalent education AND mission-critical services experience, OR equivalent experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.