Linux Cloud Support Engineer

1 week ago

Dublin, Dublin City, Ireland Amazon Full time

Job ID: 2926595 | Amazon EU SARL, Irish Branch

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

Linux engineers provide technical support for various Linux services that focus on AWS compute and migration technologies such as EC2 Core/Linux, Elastic Block Store (EBS), ElastiCache, LightSail, Outposts, Systems Manager, Workspaces, FSx for NetApp ONTAP, Elastic Disaster Recovery, Application Migration Service, Application Discovery Service, Migration Hub, and other services that enable customers to run their workloads on AWS. Engineers develop Subject Matter Expertise in one or more services. Engineers also collaborate with internal teams to provide the required support services to AWS customers. In this role, engineers interact with customers that reach out to AWS via email, chat or phone. In addition, engineers work on team functions and automation/optimization projects and continually work on improving operational efficiency.

Key job responsibilities

Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

  1. You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
  2. You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
  3. You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
  4. You will be continuously learning new, innovative technologies, and developing new technical skills and other professional competencies.
  5. You will act as interviewer in hiring processes, and coach/mentor new team members.

PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

About the team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

BASIC QUALIFICATIONS

- 1+ years of software development, or 1+ years of technical support experience
- Ability to communicate effectively in English and Portuguese (written and spoken)
- Experience troubleshooting and debugging technical systems
- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or MacOS) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).

PREFERRED QUALIFICATIONS

- Knowledge or experience with OS administration (boot process, filesystems, process management) and troubleshooting disk space issues, booting issues and OS logs, standard OS performance monitoring tools.
- Understanding of security in Linux including filesystem permissions, managing users and groups.
- Understanding of applications such as Apache, NginX, MySQL, and installing software using the different package managers.
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Linux Cloud Support Engineer

    1 week ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2926568 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide...

  • Linux Cloud Support Engineer

    18 hours ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Linux...

  • Linux Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2926568 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide...

  • Linux Cloud Support Engineer

    1 week ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2926595 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide...

  • Linux Cloud Support Engineer

    1 week ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2926595 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide...

  • Linux Cloud Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Linux engineers provide technical support for...

  • Linux Cloud Support Engineer

    3 days ago

    Dublin, Dublin City, Ireland Engineeringuk Full time

    As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Linux engineers provide technical support for...

  • Linux Cloud Support Engineer

    4 days ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.View more categories View less categories Sector Engineering, Technology Role Professional Contract Type Permanent Hours Full TimeDESCRIPTIONAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will...

  • Linux Cloud Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.View more categories View less categories Sector Engineering, Technology Role Professional Contract Type Permanent Hours Full TimeDESCRIPTIONAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will...

  • Linux Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon EU SARL, Irish Branch Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Linux engineers provide technical support for...

  • Linux Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon EU SARL, Irish Branch Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Linux engineers provide technical support for...

  • Linux Cloud Support Engineer

    3 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Client:Amazon EU SARL, Irish BranchLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:Job Views:2Posted:15.03.2025Expiry Date:29.04.2025Job Description:As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help...

  • Linux Cloud Support Engineer

    3 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:col-narrow-leftClient:Amazon EU SARL, Irish BranchLocation:Dublin, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:c33aa6ef9622Job Views:2Posted:15.03.2025Expiry Date:29.04.2025col-wideJob Description:As a Cloud Support Engineer you will learn at an accelerated pace how to use and...

  • Linux Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Linux engineers provide technical support for...

  • Linux Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Linux engineers provide technical support for...

  • 15h Left: Linux Cloud Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2926568 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide...

  • Linux Cloud Infrastructure Expert

    2 hours ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job SummaryWe're looking for a highly skilled Linux Cloud Infrastructure Expert to join our AWS Support Engineering team. In this role, you will provide expert-level technical support to our customers, focusing on Linux-based cloud infrastructure. You will apply advanced troubleshooting techniques to resolve complex issues and work closely with internal...

  • Linux Cloud Support Specialist: Customer Advocate

    6 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job DescriptionWe are seeking a skilled Linux Cloud Support Specialist to join our team. As a customer advocate, you will be responsible for providing top-notch technical support to our clients. This role requires a strong background in Linux systems, cloud computing concepts, and excellent communication skills.The ideal candidate will have experience...

  • Linux Engineer

    7 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    About the JobWe're looking for a talented Linux engineer to join our AWS Support team. As a Cloud Support Engineer, you'll work with our global list of customers to solve complex technical issues related to AWS services. You'll also collaborate with internal teams to drive initiatives that improve our support processes and customer experience.Your...

  • Cloud Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Damson Cloud Full time

    Title: Cloud EngineerRemote status: Fully Remote (In Ireland)Annual Salary range: €50,000 - €55,000Department: Operations/Technical TeamEmployment Type: Full-TimeCompany OverviewDamson Cloud is a Google Cloud Premier Partner in Ireland. With over 22+ years of experience in the IT industry we focus on helping organisations leverage the value of Google...