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Account Manager

1 month ago


Dublin, Dublin City, Ireland Retail inMotion Full time

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  • Understand the unique needs of our clients, leverage RiM IT offerings, and identify opportunities to upsell and provide tailored solutions that drive value for both the client and the company
  • The IT Account Manager is responsible for managing their own P&L, ensuring customer satisfaction, and laying the groundwork for future growth into an Account Manager position for larger accounts
  • Serve as the primary advocate for the customer, ensuring their needs and expectations are consistently met

Job Responsibilities

  • Develop and maintain strong, long-lasting relationships with assigned clients
  • Act as the primary point of contact for client queries and issues, ensuring timely and effective resolution
  • Understand clients' business models, goals, and challenges to offer tailored IT solutions
  • Responsibility for the overall performance of the inflight IT account, including financial, operational, and customer satisfaction metrics
  • Own and manage the P&L for assigned accounts, ensuring profitability and growth
  • Collaborate with Regional Managers to align account strategies with broader company financial goals
  • Develop and implement strategic plans to achieve business objectives
  • Analyze data and reports to adjust strategies and optimize profits
  • Approve major operational changes, initiatives, and expenses related to inflight IT
  • Deeply understand the client's business needs and how RiM's IT solutions can address these needs
  • Conduct regular meetings with clients to review performance, identify opportunities, and provide strategic guidance
  • Drive customer satisfaction, monitoring CSAT scores and implement actionable feedback
  • Analyze market data and client feedback to identify opportunities for innovation and improvement
  • Identify and create opportunities for upselling and cross-selling within existing account
  • Collaborate with internal teams to develop custom solutions that meet client needs and drive revenue growth
  • Work closely with the Head of Account Manager and other internal teams to ensure client needs are met
  • Provide feedback on product offerings and contribute to the development of new features or solutions
  • Participate in training programs to develop the skills necessary for promotion to Account Manager roles
  • Assist in mentoring junior team members as needed
  • Oversee all projects for assigned accounts, ensuring they are delivered on time, within scope, and within budget
  • Collaborate with the Regional Manager to create and present business cases to internal stakeholders

Requirements

Knowledge and Experience:

  • Bachelor's degree in Business, IT, or related field
  • 3+ years of experience in customer success, account management, or a related role within the IT industry
  • Strong understanding of IT products and services, particularly within the inflight retail sector
  • Excellent communication, negotiation, and interpersonal skills
  • Proven ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail
  • Financial acumen with experience managing P&L statements
  • Ability to work collaboratively across departments
  • 2+ years of team leadership experience
  • Strong client relationship management skills
  • Excellent strategic planning and business development abilities
  • Proficiency in financial management and P&L oversight
  • Strong collaboration and communication skills
  • Proactive approach to problem-solving and innovation
  • Ability to analyze market trends and data
  • Strong leadership and team management abilities
  • Ethical and demonstrates integrity in all business dealings
  • Generous annual leave
  • Work life Balance
  • Great colleagues
  • Friendly Place to work / great atmosphere
  • The opportunity to use your problem-solving abilities within our fast-paced environment
  • Flexibility
  • Diversity
  • The opportunity to join the exciting industry of travel
  • Discretionary company bonus scheme
  • Flexitime
  • Fun events and parties
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement
  • IndustriesAirlines and Aviation

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