Customer Service

Customer Service & Logistics Specialist role at Mark Anthony Group — Dublin, Ireland. Hybrid working arrangements available.

Mark Anthony Brands International is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we've grown from a one-person import wine business into an international drinks company with iconic brands including White Claw Hard Seltzer, Mike's Hard Lemonade, Cayman Jack, Glendalough Whiskey and Gin and Más+ by Messi.

Location: This role is based in our brand-new Dublin office at One Charlemont Square, Charlemont St, Saint Kevin's, Dublin. We offer hybrid working arrangements within Ireland.

As our new Customer Service & Logistics Specialist in the Supply Chain team, you will be responsible for the efficient and timely movement and tracking of all finished goods within our internal network and will be the key point of contact for external partners to meet the objective of on time in full deliveries to end customers.

• Manage and reconcile finished goods inventory across all third-party logistics (3PL) facilities, ensuring accuracy and alignment with system records.
• Oversee freight management, including coordination of shipments, documentation handling, and compliance with international logistics requirements.
• Act as the primary point of contact for external partners, including distributors and 3PL providers, managing first-line escalations and resolving service issues promptly.
• Lead new market logistics setup, ensuring smooth onboarding of supply chain operations, distribution flows, and customer service processes.
• Monitor and report on key customer service and logistics KPIs, including OTIF (On-Time In-Full), demand coverage, and speed to market.
• Own the inventory management process for finished goods across international markets, ensuring availability to meet demand while minimizing excess stock.
• Drive continuous improvement initiatives to enhance customer experience, streamline logistics operations, and support service excellence.
• Collaborate cross-functionally with demand and supply planning, commercial, supply chain finance, and external partners to optimize cost and service performance.

• Bachelor's Degree in Supply Chain, Logistics, Operations Management or related field.
• 3+ years of progressive experience in logistics, inventory management, or customer service, ideally within the FMCG industry.
• Proven understanding of global logistics processes, including freight coordination, inventory control, and cost management.
• Experience with ERP and logistics management systems, such as QAD, o9, or equivalent platforms.
• Ability to analyze and report on key logistics KPIs, such as OTIF, speed to market, and demand coverage.
• Experience managing third-party logistics providers and distributor relationships.

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth and outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive "can do" attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas and curiosity; add to your expertise, effectively articulate change, offer ideas and solutions.
• Actively care and develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior.

We thank all candidates for their curiosity about Mark Anthony Brands and we will get in touch with those candidates who are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your Recruiter.

Mark Anthony Brands is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in the Republic of Ireland.

• Mid-Senior level

• Full-time

• Supply Chain, Manufacturing, and Distribution

• Food and Beverage Services, Beverage Manufacturing, and Manufacturing