Customer Service Representative

2 days ago

Dublin, Dublin City, Ireland beBeeServiceAdvisor Full time €40,000 - €50,000
Role Overview

The role of a service advisor plays a crucial part in ensuring that customers receive the highest level of service. This involves scheduling vehicle service bookings, determining workshop availability, and communicating with customers regarding their vehicle's status.

Key Responsibilities:

  • Scheduling customer vehicle service bookings by phone, email, or walk-in
  • Determining workshop availability for service, maintenance, and repair work
  • Meeting and greeting all service customers promptly and professionally
  • Checking customers and their vehicles for work and confirming customer details, service needs, and accurately recording this in systems
  • Communicating with the workshop and maintaining up-to-date progress of customer vehicles undergoing service and/or repair
  • Advising and agreeing with customers on additional work or costs
  • Ensuring customer vehicles are ready at the agreed day/time and explaining to the customer all the maintenance and report work completed
  • All other relevant administration in relation to the end-to-end process for servicing and maintenance of customer vehicles, including systems input, invoicing, and daily management of work-in-progress
  • Liaising with other teams in the business, management, reception, sales, warranty, parts
  • Assisting with gathering customer service feedback

Qualifications and Skills:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Organizational skills and attention to detail
  • Basic IT skills and knowledge of systems used in the role
  • A valid driving license (not applicable if the role does not require driving)

Benefits:

  • Opportunity to work with a dynamic team
  • Competitive salary and benefits package
  • Professional development opportunities

Working Conditions:

  • Work is typically carried out in a busy workshop environment
  • May be required to work varying shifts, including weekends and bank holidays
  • Must be able to adapt to changing priorities and deadlines

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