Customer Services Representative

1 day ago

Dublin, Dublin City, Ireland Fidelity International Full time
Customer Services RepresentativeAbout the Opportunity
Job Type: Permanent

Application Deadline: 29 August 2025

Title: Customer Services Representative

Department: Client Services

Location: City Centre Dublin, Ireland

Salary: €32,100 plus bonus

Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative in our modern Dublin city centre office and help our customers solve problems no one else can.

Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.

About Fidelity International

With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right.

Inside the Client Services team

Joining our Client Services contact centre team means bing part of a supportivemunity delivering expert client support. From day one, you'll receiveprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.

What you'll do:

Your role and responsibilities include:
Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handlingplaints constructively, aiming for early resolution. What you'll bring:
Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbalmunication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. A team-oriented approach and a genuine interest in helping others. Why join us in Dublin?

We're based in George's Quay House, just steps from Grafton Street, the GPO, and Trinity College. We offer modern, flexible workspaces designed for both focus and connection, as well as an on-site Barista Bar with coffee, fresh pastries, and made-to-order meals.

A role that offers real rewards:

We offer long-term career stability, a clear development path, and aprehensive benefits package including:
Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance:prehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on yourmute Gym discounts & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here:

If you're ready to join apany that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now. Job ID J47692

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