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Reservation Agent

1 month ago

The Municipal District of Carlow, Ireland Talbot Hotel Carlow Full time

Talbot Hotel Carlow, part of Talbot Collection, are recruiting for an organised and passionate Reservation agent to join our team.

Overall Job Purpose:

To take calls, process, and manage reservations for Talbot Hotel Carlow, ensuring that each enquiry and reservation is dealt with in a pleasant, efficient, timely and competent manner. To be sales focused and motivated by converting enquiries to bookings. To work closely with the Room Division Manager and to assist the Area Revenue Manager in any ad hoc tasks or projects. To demonstrate excellent attention to detail ensuring that all reservations are input accurately, rated accurately and contain as much detail as possible to enhance the guests experience and assist operational managers. To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program. To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an 'ambassador' of the Talbot Collection at all times.

Main Duties:

  1. Manage guest reservations, for the Talbot Hotel Carlow, ensuring that their needs and wants are met and in keeping with the company standards.
  2. Give details, and be familiar with, Talbot Hotel Carlow facilities and pricing information.
  3. Up-sell products, facilities and packages that the Talbot Hotel Carlow can offer.
  4. To confirm in writing to clients the details of their reservations with hotel terms and conditions.
  5. To guarantee all reservations to a credit card number of a company account with a completed credit application form.
  6. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  7. Process all reservation requests, changes and cancellations received by phone and email.
Requirements:
  • Ideally 1+ years' experience in a similar role.
  • Proficient in Front Office Systems, preferable Hotsoft and MS Office, including email.
  • Excellent command of the English language.
What do we offer?
  • Contributory Pension Scheme whereby the company matches contributions up to 3% (minimum service requirement).
  • Complimentary TalbotFit membership.
  • Staff meals on duty.
  • Life Insurance.
  • 15% discount in Pettitt's SuperValu.
  • Group family and friends' rates on Accommodation.
  • Employee Counselling Line.
  • Bike to Work Scheme.
  • Pension Scheme.
  • Christmas Savings Scheme.
  • Free parking.
***Talbot Collection Carlow is an equal opportunities employer***
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