Reservation Agent

2 weeks ago

The Municipal District of Carlow, Ireland Talbot Hotel Carlow Full time

Talbot Hotel Carlow, part of Talbot Collection, are recruiting for an organised and passionate Reservation agent to join our team.

Overall Job Purpose:

To take calls, process, and manage reservations for Talbot Hotel Carlow, ensuring that each enquiry and reservation is dealt with in a pleasant, efficient, timely and competent manner. To be sales focused and motivated by converting enquiries to bookings. To work closely with the Room Division Manager and to assist the Area Revenue Manager in any ad hoc tasks or projects. To demonstrate excellent attention to detail ensuring that all reservations are input accurately, rated accurately and contain as much detail as possible to enhance the guests experience and assist operational managers. To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program. To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an 'ambassador' of the Talbot Collection at all times.

Main Duties:

  1. Manage guest reservations, for the Talbot Hotel Carlow, ensuring that their needs and wants are met and in keeping with the company standards.
  2. Give details, and be familiar with, Talbot Hotel Carlow facilities and pricing information.
  3. Up-sell products, facilities and packages that the Talbot Hotel Carlow can offer.
  4. To confirm in writing to clients the details of their reservations with hotel terms and conditions.
  5. To guarantee all reservations to a credit card number of a company account with a completed credit application form.
  6. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  7. Process all reservation requests, changes and cancellations received by phone and email.
Requirements:
  • Ideally 1+ years' experience in a similar role.
  • Proficient in Front Office Systems, preferable Hotsoft and MS Office, including email.
  • Excellent command of the English language.
What do we offer?
  • Contributory Pension Scheme whereby the company matches contributions up to 3% (minimum service requirement).
  • Complimentary TalbotFit membership.
  • Staff meals on duty.
  • Life Insurance.
  • 15% discount in Pettitt's SuperValu.
  • Group family and friends' rates on Accommodation.
  • Employee Counselling Line.
  • Bike to Work Scheme.
  • Pension Scheme.
  • Christmas Savings Scheme.
  • Free parking.
***Talbot Collection Carlow is an equal opportunities employer***
#J-18808-Ljbffr

  • Reservation Agent

    3 weeks ago

    Municipal District of Carlow, Ireland Talbot Hotel Carlow Full time

    Talbot Hotel Carlow, part of Talbot Collection, are recruiting for an organised and passionate Reservation agent to join our team.Overall Job Purpose:To take calls, process, and manage reservations for Talbot Hotel Carlow, ensuring that each enquiry and reservation is dealt with in a pleasant, efficient, timely and competent manner. To be sales focused and...

  • Reservation Agent Liaison

    4 days ago

    The Municipal District of Carlow, Ireland beBee Careers Full time

    Job Summary:This role involves managing guest reservations and ensuring that their needs are met in accordance with company standards.

  • Reservations Supervisor

    4 days ago

    The Municipal District of Callan — Thomastown, Ireland Infoempregos Full time

    Job Description:Performs activities and responsibilities of a reservation agent. Supervises the process of quality controls completed by the reservation agents.We are offering an entry-level position in a work environment that values learning and development. If you are dedicated and proactive, come join us.Requirements:Enthusiasm for learning and growing...

  • Reservations Agent

    3 weeks ago

    kenmare old, kenmare municipal district, ireland Sheen Falls Lodge Full time

    Company DescriptionWork With The BestWe pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.Sheen Falls Lodge is an AA 5 Red Star Hotel with 2 AA Rosettes for food and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and...

  • Reservations Supervisor

    3 weeks ago

    Municipal District of Callan-Thomastown, Ireland Infoempregos Full time

    Job Description:Performs activities and responsibilities of a reservation agent. Supervises the process of quality controls completed by the reservation agents.We are offering an entry-level position in a work environment that values learning and development. If you are dedicated and proactive, come join us.Requirements:Enthusiasm for learning and growing...

  • Guest Relations Agent

    3 weeks ago

    The Municipal District of Adare — Rathkeale, Ireland TN Ireland Full time

    Guest Relations Agent (Switchboard), AdareClient:Adare ManorLocation:Adare, IrelandJob Category:OtherEU work permit required:YesJob Reference:ac1adf81a46cJob Description:At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are...

  • Guest Relations Agent

    2 weeks ago

    The Municipal District of Adare — Rathkeale, Ireland Daemen University Full time

    At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with...

  • Reservations Supervisor

    3 weeks ago

    kenmare old, kenmare municipal district, ireland Sheen Falls Lodge Full time

    2 days ago Be among the first 25 applicantsCompany DescriptionWe pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.Sheen Falls Lodge is a 2 Michelin Keys Hotel and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants...

  • Customer Service Supervisor

    3 days ago

    The Municipal District of Callan — Thomastown, Ireland beBee Careers Full time

    Reservation Agent Supervisor Role SummaryWe are seeking a highly motivated and organized individual to fill the role of Reservation Agent Supervisor.The successful candidate will have a strong background in customer service, with excellent communication and interpersonal skills. They will be able to work effectively in a fast-paced environment, managing...

  • Guest Relations Agent

    3 weeks ago

    Municipal District of Adare-Rathkeale, Ireland TN Ireland Full time

    Guest Relations Agent (Switchboard), AdareClient:Adare ManorLocation:Adare, IrelandJob Category:OtherEU work permit required:YesJob Reference:ac1adf81a46cJob Description:At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are...