Customer Support Agent

3 weeks ago

Galway, Galway, Ireland Cpl Healthcare Full time

Customer Support Associate – Norwegian Speaker

Location: Galway, Ireland (Parkmore East Business Park)

Employment Type: Full-time, Permanent

A globally renowned multinational in the medical devices and healthcare sector is seeking a Customer Support Specialist fluent in Norwegian to join its Galway-based team. This is an exceptional opportunity to become part of an industry leader, grow your expertise, and develop a long-term career in a collaborative and dynamic environment.

Key Responsibilities
  • Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
  • Monitor and prioritize group mailboxes to ensure all inquiries and complaints are addressed promptly.
  • Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
  • Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
  • Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
  • Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
  • Identify and recommend process improvements to enhance team performance and customer satisfaction.
  • Build and maintain specialist knowledge in assigned product areas and share expertise with colleagues.
Qualifications and Experience
  • Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role
  • Proven ability to deliver outstanding customer experiences while managing technical complaints.
  • Fluency in Norwegian is essential.

If you are passionate about helping customers, thrive in a fast-paced environment, and want to work for a global leader in healthcare innovation, we'd love to hear from you.

Apply today and take the next step in your career

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