Community Engagement Officer

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Overview

As Community Engagement Officer you will be responsible alongside your Community Engagement colleagues to ensure that our customer's voice is heard within their communities but also in ongoing service improvement at Tuath. You will work alongside the Customer Engagement Team Leader to ensure that we deliver against our Customer Engagement Strategy 2022 to 2025, ensuring activities are carried out to the highest standards of integrity and professionalism. This includes supporting initiatives and operational service improvement and ensuring consistent and correct operation of community engagement related policies and procedures. This role will work across all localities, collaborating with Community Engagement Officers to deliver a range of community engagement activities, supporting the creation of co-production opportunities, and seeking opportunities to meaningfully engage with priority groups, community and agency partners in the development of our service offer.

Key Responsibilities (Functional)

1. To support delivering against the existing Customer Engagement Strategy and support development of Tuath's new Customer Service Strategy and Service Standards.
2. Be a champion of community engagement to deliver outcome-focused services.
3. To ensure effective consultation with customers and other stakeholders ensuring the customer voice is heard and their participation, influence and scrutiny in all services which affect them.
4. To plan, organise and carry out various community engagement activities alongside officers and customers.
5. Work closely with internal departments to ensure a coordinated approach to Customer engagement and involvement.
6. To provide information including statistics on community engagement activities as required.
7. Ensure all Customer engagement activities are effectively communicated to customers through a variety of channels, including social media, newsletters, and Customer meetings.
8. To provide ideas, support and advice to colleagues in coordinating Customer events for mutual support of each other.
9. Work collaboratively with external stakeholders, including community groups, local authorities, and other housing associations.
10. To identify funding and complete grant applications for community development with Resident Associations or on behalf of Tuath to promote and support Customer engagement.
11. Research, develop and deliver training, internally and externally, relating to customer engagement.
12. Provide tenders, proposals, reports, and recommendations.
13. Represent Tuath Housing at conferences, meetings, network events in relation to Housing Associations and Customer Engagement.
14. Keep Tuath's website and social media platforms up to date with Customer Engagement information, contribute to internal and external publications and provide statistical data, information, and testimonials for annual reports.

Key Responsibilities (Organisational)

1. Provide input into the Operational plans.
2. Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
3. Provide statistical data, information, and testimonials for annual report.
4. In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
5. Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.

Health and Safety Responsibility

1. To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
2. Ensure all appropriate health and safety risk assessments are in place and making sure colleagues are aware of and adhere to any specific instructions and use personal protective equipment where required.
3. Ensure that team members are aware of any risks associated with their role, adhere to any specific instructions, and use personal protective equipment where required.

Note: This description reflects the responsibilities of the Community Engagement Officer role and does not include unrelated postings or platform-specific notices.