Current jobs related to Manager, Technical Support Management - Dublin, Dublin City - TN Ireland

  • Technical Bid Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Sonas Technical Full time

    Technical Bid Manager Contact Jamie HomanSalary: €75,000 - €95,000Location: IrelandLeinsterDublinSector: Construction & CivilsContact: Jamie HomanMobile: +353 (0)85 786 9518 We're assisting a leading and innovative construction company in Dublin in their search for an experienced Technical Bid Manager. They company in question are an ambitious,...

  • Technical Support Manager

    4 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Ornua is an Irish dairy co-operative that markets and sells dairy products on behalf of its Members, Ireland's dairy processors and, in turn, Irish dairy farmers. Ornua is Ireland's largest exporter of Irish dairy products and has annualised sales of € billion. Headquartered in Dublin, Ornua has a strong global...

  • Technical Support Manager

    4 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Technical Support and Incident ManagementThe successful candidate will provide technical support and incident management for various systems and applications, including Office 365, ServiceNow, Active Directory, Microsoft Azure, and Intune. This includes resolving complex technical issues for laptops, PCs, and mobile devices.Key Skills and...

  • Technical Support Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Yahoo Full time

    Join to apply for the Technical Support Manager role at Yahoo.Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.SummaryThis...

  • Manager, Technical Support Management

    3 weeks ago

    Dublin, Dublin City, Ireland ServiceNow Full time

    Join to apply for the Manager, Technical Support Management role at ServiceNowGet AI-powered advice on this job and more exclusive features.Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global market leader, providing...

  • Technical IT Support Manager

    2 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Technical IT Support Manager PositionAbout the Role:The successful candidate will have significant experience in IT support operations and management.Main Responsibilities:Develop and implement a comprehensive strategy for IT support operations, considering 24/7 support needs.Establish an automation-first approach across all IT teams to enhance efficiency...

  • Finance Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Rural Support Full time

    Job Purpose Reporting to the Chief Executive,the Finance Manager will have responsibility for the overall finance function within Rural Support.This role will see the successful person lead, manage, and develop the finance function of the organisation.The post-holder will have considerable experience and hold a professional finance qualification.Key aspects...

  • Technical Support Manager

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Technical Operations Manager Job Description:The successful candidate will be responsible for leading the Engineering Support team, ensuring excellent customer service and infrastructure support. They will manage escalated cases, perform root cause analysis, and oversee forecast and resource management.Main Responsibilities:Customer Service and SupportCASE...

  • Technical Support Manager

    3 weeks ago

    Dublin, Dublin City, Ireland The Panel Group Full time

    Technical Support Manager Dublin (Office-based, Full-Time 5 days in the office) Join a dynamic IT team as the primary day-to-day technical contact for onsite users in Dublin, while also supporting colleagues across the UK, Europe, and the US.This role is ideal for a hands-on, solutions-focused professional who enjoys combining IT support with systems...

  • Technical Writer

    3 weeks ago

    Dublin, Dublin City, Ireland Ascend Project Management Full time

    Direct message the job poster from Ascend Project ManagementClient Services Manager | Life Science & Engineering @ Ascend PMAscend PM is hiring a Technical Writer to join our client's team, a multinational biopharmaceutical company based in Dublin. This is a great Contract opportunity to join a growing team. Initially a 12-month contract with a view to...

Manager, Technical Support Management

4 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time
Job Title: Manager, Technical Support Management, Dublin

Client: ServiceNow

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Description

What you get to do in this role:

  1. Manage and exceed Support KPIs and critical Technical Support Metrics such as CSAT, TTR, and Backlogs.
  2. Lead efforts to hire, develop, and build a technical support team.
  3. Oversee and participate in Change Management related to Customer Support.
  4. Cultivate a culture of teamwork and collaboration.
  5. Handle customer escalations by coordinating with cross-functional teams.
  6. Drive incident management from detection to resolution, enhancing customer experience.
  7. Represent Platform, Product, and ServiceNow effectively with customers.
  8. Manage major outages and communicate effectively with customers.
  9. Participate in weekend and holiday on-call rotations as required.
  10. Evaluate current processes and technologies for improvements.
  11. Align team efforts with company values and strategic goals.
Qualifications
  1. Experience in integrating AI into support processes and decision-making.
  2. At least 6 years of technical support and service management experience, with 3-4 years in a supervisory role.
  3. Experience managing enterprise support in complex, web-based environments.
  4. Proven track record of delivering support metrics and managing support teams.
  5. Customer-first mindset with a proactive attitude.
  6. Ability to provide exceptional customer care and lead change initiatives.
  7. Strong leadership, analytical, and communication skills.

We encourage candidates from diverse backgrounds to apply, even if they do not meet every qualification. We value inclusivity and unique experiences.

#J-18808-Ljbffr