Operations Specialist, Limerick
4 days ago
Social network you want to login/join with:
Operations Specialist, Limerick, Limerick CityClient: Allied Irish Bank
Location: Limerick City, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference:ce02508efe83
Job Views:6
Posted:03.03.2025
Expiry Date:17.04.2025
Job Description:Operations Specialist - Office based – Five days a week in 106 O'Connell Street, Limerick
What is the Role
The role sits in the Enterprise Complaints & Errors team which is part of the Customer Care & Outcomes function which sits under the Chief Customer Office. The core purpose of our function is to deliver fair customer outcomes. Our complaints and errors management model is designed to provide the best possible journey for our customers when they need us the most.
A strong Operations Team is vital to the delivery of the CC&O mission of fair customer outcomes and supporting daily activity across Enterprise Complaints & Errors to achieve this. This is a key role within the Operations Team. The primary focus of the role is delivering on critical support to case management teams throughout the Department.
Key accountabilities:
- Engaging with colleagues and stakeholders in a positive way while influencing the wider Bank to deliver fair customer outcomes.
- Issuing regulatory letters to ensure compliance with regulatory obligations and prevent breaches.
- Management of mailboxes to ensure all requests and queries are responded to promptly.
- Responsible for completing daily reports across the AIB group to identify regulatory breaches and escalating identified breaches appropriately.
- Daily testing of non PSR complaints to ensure complaints are being managed according to the correct regulatory timelines.
- Other tasks as required to support the overall Operations team in achieving key business goals.
- Identify opportunities for operational efficiencies and continuous improvement on the team.
What you Will Bring:
- Strong planning and prioritisation skills, particularly under pressure to meet team objectives.
- Team Player who is also capable of working under own initiative, with evidence of being prepared to accept personal responsibility for actions.
- Customer Focused individual, with proven experience in dealing with both internal and external customers at all levels.
- Experience in operational, technical/regulatory knowledge, combined with an empathetic and customer orientated approach.
Why Work for AIB:
We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include;
- Variable Pay
- Employee Assistance Programme
- Family leave options
Please click here for further information about AIB's PACT – Our Commitment to You.
Key Capabilities
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Streamline and Simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Multi-Tasking and Prioritisation: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details.
- Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Graham, at [emailprotected] for a conversation.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [emailprotected]
Disclaimer:
Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Application deadline: 10th of March 2025
#J-18808-Ljbffr-
Payroll Specialist
4 weeks ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timePayroll SpecialistAre you an experienced Payroll Specialist who is now looking for a new challenge? Our client, a major player in the green energy and clean tech sector, is undergoing a period of significant expansion. As a result, they have engaged exclusively with us in Cpl to recruit a talented, energetic, and ambitious Payroll Specialist to join the...
-
Graduate Engineer| Limerick 3 Days Left
3 weeks ago
Limerick, Limerick, Ireland Construction Specialist Recruitment Full timeGraduate Engineer| Limerick Our client is a is a family run groundworks and civil engineering company established over 20 years ago are currently seeking a graduate engineer to join their civil engineering and groundworks team. This is an excellent opportunity to get in with a very busy civils contractors who can offer you the training and support needed to...
-
Operations Specialist, Limerick
3 weeks ago
Limerick, Limerick, Ireland AIB Group Full timeOperations Specialist - Office based - Five days a week in 106 O'Connell Street, Limerick What is the Role The role sits in the Enterprise Complaints & Errors team which is part of the Customer Care & Outcomes function which sits under the Chief Customer Office. The core purpose of our function is to deliver fair customer outcomes. Our complaints and errors...
-
Clinical Care Specialist
3 days ago
Limerick, Limerick, Ireland Bon Secours Hospital Limerick Full time**Role Overview:**We are seeking a highly skilled and dedicated Registered General Nurse to join our team at Bon Secours Hospital Limerick. As a key member of our multidisciplinary team, you will be responsible for delivering high-quality patient-centered care to individuals undergoing procedures and medical interventions.The ideal candidate will have a...
-
Limerick, Limerick, Ireland Paul Partnership Limerick Clg Full timeAbout Us:PAUL Partnership Limerick CLG is an organization made up of communities, state agencies, social partners, voluntary groups, and elected representatives. Our mission is to promote social inclusion and improve the quality of life of people living in communities in Limerick City.We are currently recruiting for a Community Connection Link Worker...
-
Senior Automation Specialist – Limerick Site
4 days ago
Limerick, Limerick, Ireland Tn Ireland Full timeJob DescriptionWe are seeking a highly skilled Senior Automation Specialist to join our team at the Limerick site. As a key member of our Process Automation Department, you will be responsible for providing automation support for automated process equipment across the site.Provide day-to-day operation's support for automated equipment and skid vendor...
-
Procurement Specialist Limerick
4 days ago
Limerick, Limerick, Ireland Executive Edge Full timeJob Description:We are seeking a highly skilled Procurement Specialist to join our team at Executive Edge in Limerick. As a key member of our supply chain management department, you will be responsible for the effective coordination of material planning, purchasing, and production scheduling functions.This role involves sourcing materials, monitoring...
-
Business Operations Specialist
5 days ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeAbout the RoleWe are seeking an experienced Executive Assistant to join our team at Cpl Resources - Limerick. The successful candidate will provide administrative support to our senior leadership executives, covering a broad range of EA & PA type duties.The Job Responsibilities:Coordinate meeting schedules and travel arrangements for the leadership...
-
Motors Industry Specialist
3 days ago
Limerick, Limerick, Ireland Conlans Mini Limerick Full timeAt Conlons Mini Limerick, we are seeking a highly motivated and enthusiastic individual to join our team as a Motors Industry Specialist. The successful candidate will play a key role in inspiring and exciting customers with in-depth product information and insight.The main responsibilities of this role include:Promoting the unique selling points of MINI...
-
Operations Specialist, Limerick
6 days ago
Limerick, Limerick, Ireland Allied Irish Banks Full timeCompany OverviewAllied Irish Banks (AIB) is a leading financial institution committed to delivering fair customer outcomes. Our Customer Care & Outcomes function plays a vital role in ensuring that our customers receive the best possible service.The Enterprise Complaints & Errors team is part of this function and is responsible for managing complaints and...
-
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeWe are seeking a highly organized and detail-oriented Document Control and Administration Specialist to join our team at Cpl Resources in Limerick. As a key contributor to our success, you will manage project-related documents, develop document control procedures, and collaborate with project managers to ensure accuracy.About the RoleYou will receive and...
-
Nurse Endoscopy Specialist
6 days ago
Limerick, Limerick, Ireland Bon Secours Hospital Limerick Full timeJob Description:We are seeking a highly skilled Nurse Endoscopy Specialist to join our team at Bon Secours Hospital Limerick. As a key member of our endoscopy department, you will be responsible for delivering high-quality patient care during endoscopic procedures.The successful candidate will have a minimum of 1-year post-registration experience in an acute...
-
Limerick Operations Specialist
4 days ago
Limerick, Limerick, Ireland TN Ireland Full timeRole OverviewWe are seeking an Operations Specialist to join our Enterprise Complaints and Errors Team.Main Responsibilities:Deliver critical support to case management teams.Engage with colleagues and stakeholders to achieve fair customer outcomes.Manage regulatory letters and mailboxes effectively.Identify and escalate regulatory breaches.Ensure complaint...
-
Commercial Development Manager 15h Left
2 hours ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeCommercial Development Manager. Our client, a high profile organisation in the Limerick & wider mid-west region, are now expanding their leadership group & have engaged with Cpl to help recruit an experienced Commercial Development Manager to join the team & take on this newly created role. This is a fantastic opportunity for an ambitious, suitably qualified...
-
Commercial Development Manager
2 weeks ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeCommercial Development ManagerOur client, a high-profile organisation in the Limerick & wider mid-west region, is now expanding their leadership group and has engaged with Cpl to help recruit an experienced Commercial Development Manager to join the team and take on this newly created role.This is a fantastic opportunity for an ambitious, suitably qualified,...
-
Commercial Development Manager
3 days ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeCommercial Development Manager Our client, a high profile organisation in the Limerick & wider mid-west region, are now expanding their leadership group & have engaged with Cpl to help recruit an experienced Commercial Development Manager to join the team & take on this newly created role.This is a fantastic opportunity for an ambitious, suitably qualified &...
-
Commercial Development Manager
1 day ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeCommercial Development ManagerOur client, a high profile organisation in the Limerick & wider mid-west region, are now expanding their leadership group & have engaged with Cpl to help recruit an experienced Commercial Development Manager to join the team & take on this newly created role.This is a fantastic opportunity for an ambitious, suitably qualified &...
-
Commercial Development Manager
20 hours ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeCommercial Development Manager.Our client, a high profile organisation in the Limerick & wider mid-west region, are now expanding their leadership group & have engaged with Cpl to help recruit an experienced Commercial Development Manager to join the team & take on this newly created role.This is a fantastic opportunity for an ambitious, suitably qualified &...
-
Sales and Revenue Manager
1 day ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeWe are seeking a Sales and Revenue Manager to join our team at Cpl Resources - Limerick. As a key member of the operations and leadership team, you will be responsible for planning and managing income and sales streams, negotiating funding, developing new long-term client/partner relationships, and expanding engagement with the existing client/partner...
-
Commercial Strategy Lead
1 day ago
Limerick, Limerick, Ireland Cpl Resources - Limerick Full timeAbout the RoleThe Commercial Strategy Lead will play a key part in the operations and leadership team at Cpl Resources - Limerick. Key responsibilities include planning and managing income and sales streams, negotiating funding, developing new long-term client/partner relationships, and expanding engagement with the existing client/partner networks.As a...