Senior Manager, Product Marketing

Intercom is the leading AI customer service company, and we need aSr Manager, Web Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product marketing, web strategy, design/UX, and conversion optimization—focused on ensuring our website is the most compelling, high-performing showcase of our AI customer service solutions.

You'll oversee the strategy, execution, and continuous optimization of our product storytelling on the web, managing a team of two and collaborating cross-functionally with product, marketing, design, growth, and content teams. If you're a senior product marketer with deep storytelling, copywriting, and web expertise who knows how to craft differentiated, high-impact narratives that convert visitors into customers, this role is for you.

• Own and drive the product story across Intercom's website, ensuring a clear, compelling, and high-converting narrative that differentiates Intercom from the competition.
• Oversee and lead a team of two, providing strategic direction, mentorship, and execution support.
• Develop and implement a scalable web content strategy, optimizing for engagement, conversions, and revenue impact.
• Define messaging for new features and updates, ensuring they're effectively positioned on the website.
• Partner closely with product marketing, growth, design, and engineering to evolve the site's user experience and conversion flows.
• Use data and experimentation to refine messaging and page performance, balancing creative storytelling with measurable impact.
• Champion a best-in-class web experience that differentiates Intercom in the AI-powered customer service space.
• Drive alignment across teams to ensure messaging consistency, clarity, and brand voice across all web touchpoints.

• 7-10+ years of experience in product marketing, web content strategy, or digital storytelling, ideally in B2B SaaS.
• Outstanding writer & storyteller. This is a non-negotiable.
• Proven leadership experience, with a track record of managing and growing a team.
• Deep expertise in web strategy, content, and conversion optimization, with a focus on product storytelling.
• A strong understanding of AI and customer service technologies (or the ability to learn quickly).
• Exceptional storytelling & communication skills—you know how to turn complex products into crisp, compelling narratives that drive engagement, with an ability to verbally communicate & sell-through your ideas to executives.
• A data-driven mindset, with experience using analytics, A/B testing, and CRO tools to refine web content performance.
• Experience leading cross-functional projects, partnering with growth, design, and product teams to create seamless web experiences.
• The ability to balance strategic thinking with hands-on execution, ensuring our website remains a high-performing growth channel.
• Extraordinarily high attention to detail to uphold Intercom's extremely high standards in execution and creativity.
• An execution machine. PMM at Intercom are in the business of getting shit done and this is a hands-on role, not a people manager-only role.
• Proven track record of partnering with product, web, design teams to contribute to product and web strategy.
• Comfortable collaborating with executives, often under pressure.
• Thrive in a fast-paced, fluid environment.

We are a well treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done