Assistant Manager

2 weeks ago

Athlone, County Westmeath, Ireland TN Ireland Full time

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Company Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in more than 30 markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 publicly quoted company since 2019, and continues to grow both in the UK and internationally.

Company Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we strive to be a people-led, innovative, and customer-focused organization that provides operational excellence and identifies new growth areas as part of our daily objectives.

Role Overview

In this role, you will assist the Store Manager in the day-to-day running of the store, taking ownership of various duties while ensuring KPIs are met. In the Manager's absence, you will be the first point of contact, motivating the team to drive sales, deliver exceptional customer service, exceed targets, and uphold business standards.

Key Responsibilities
  1. Provide considerate and responsible service to customers throughout their visit.
  2. Handle inquiries and complaints professionally, resolving issues promptly.
  3. Maintain personal appearance and dress standards according to company guidelines.
  4. Understand and utilize the Customer Service measuring program and Customer Satisfaction Surveys.
  5. Achieve and aim to exceed sales targets.
  6. Interpret relevant Oracle reports effectively.
  7. Utilize in-store devices to enhance team performance.
  8. Analyze store dashboard metrics such as Footfall, ATV, and Conversion rates.
  9. Engage customers using visual techniques to encourage purchases.
  10. Implement weekly briefs and ensure all merchandise is correctly priced and displayed.
  11. Keep stock displays clean and presentable at all times.
Training & Development
  1. Develop internal staff and promote career progression within the group.
  2. Monitor staff development through the Training and Development platform and e-assessments.
  3. Assist with recruitment, inductions, and staff training.
  4. Prioritize management development via the Trainee Management Academy.
Skills, Experience, and Knowledge
  • Strong verbal and written communication skills.
  • Proficiency in IT tools such as Microsoft Outlook, Word, and Excel.
Employee Benefits

We recognize our employees' efforts and offer attractive benefits, including:

  • Discretionary Bonus Scheme
  • Staff Discount on JD Group and other brands
  • Pension Scheme
  • Opportunities for personal development and career growth
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