Senior Rostering Coordinator

1 week ago

Limerick, Limerick, Ireland TN Ireland Full time

Limerick City Office

Competitive rates of pay

40 Hours

We are seeking a dedicated Senior Rostering Coordinator to assist us with Rostering /Admin duties and Rostering Team in our offices at Bluebird Care, Limerick. You will be responsible for liaising with our Care Team, Office Staff, Management, Clients, and their Families. You will be coordinating rosters for our Clients and Staff. You will ensure that all field-based care staff are appropriately allocated to clients so that care is delivered on time, safely and in line with clients' wishes (as agreed in their care and support plan). This is a dynamic role that will require a good background in Client/Customer Care and Office Administration skills.

Qualities

The successful applicant will display a compassionate nature (knowledge of health care practices is not essential but an advantage) and provide exceptional customer service. Essential qualities of a Senior Rostering Coordinator must include the ability to effectively communicate with excellent interpersonal and leadership skills.

Responsibilities
  1. Contact Carers with updates to their Rosters, using our IT system One Touch Health to allocate care staff to provide care and support to Clients.
  2. Change and Modify Rosters, updating new clients to the system. Accept, allocate and process new referrals for care and support promptly.
  3. Liaise with external agencies and monitor the allocation of care staff to maximise efficiency.
  4. Managing Staff Annual Leave and Staff Cover.
  5. Assigning care workers to clients whilst working to required healthcare standards.
  6. Covering and processing all short-term changes to care packages.
  7. Assist the care team with developing and delivering high-quality homecare services and to make improvements where necessary.
  8. Treat Customers with empathy and respect and conduct oneself in a professional manner.
Requirements

Qualification in Office Administration and Computer Skills is desirable.

A Minimum of 2 years' experience in Rostering/Care coordination in the health care industry ideally (but not essential) or home care service environment or of leading and managing staff.

Experience using One Touch or Equivalent system.

English Fluency, with excellent verbal and written communication skills.

Strong analytical thinking and the ability to handle multiple tasks concurrently.

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