Full Time Night Manager

2 weeks ago

Sligo, Sligo, Ireland The Glasshouse Full time

We are hiring for a Night Manager at the Glasshouse Hotel, Sligo.

Are you a dedicated hospitality professional with a strong sense of responsibility and a passion for delivering exceptional service?

We're looking for a Night Manager to oversee our hotel's operations during night-time hours, ensuring the safety and comfort of our guests while maintaining the highest standards of service.

About Us

Join our 4-star, family-owned hotel in central Sligo, renowned for its excellence in customer service and warm, welcoming guest experience. Located along the beautiful Garavogue river, our 116 beautifully designed bedrooms and a dedicated team of 130 staff, we take pride in creating a friendly and memorable stay for every guest. We are also delighted to be adding 56 new bedrooms to our existing property with work commencing later this year with a view to welcoming more guests in Q2 of 2027.

The Role

This is a full-time position reporting directly to the General Manager. The shift will be from 11pm - 7.30am. The role will be supported by the Assistant Night Manager, night porter, and the weekend security team.

Key Responsibilities
  • Responsible for fire and health & safety during the night, ensuring fire walks are carried out & recorded
  • Delivering excellence in customer service, ensuring every guest experience is to the highest standard of care, professionalism, and friendliness
  • Building solid relationships with each department to promote teamwork and enhance communication across the business
  • Assisting the F&B team to serve late drinks & set up for the breakfast shift
  • Providing efficient room service for guests
  • Completing night audit, printing night reports, and cashing up night bar till
  • Building and maintaining effective relationships with guests, anticipating their needs where possible
  • Managing the lobby and entrance during the night
  • Ensuring public areas are cleaned & left ready for business the following day.
How will you stand out from the crowd?
  • Have worked in a similar role for 12 - 18 months
  • Proven ability to deal with challenging situations in a professional but firm manner
  • Confident in making decisions on the spot and managing changing priorities
  • Knowledge of front office & food & beverage systems, particularly Hotsoft
  • Excellent communication skills, capable of engaging confidently with guests to ensure a welcoming and enjoyable experience
Benefits
  • Training & Development to support your career progression
  • Access to Employee Assistance Service
  • Free car parking
  • Staff meals
  • Annual staff parties and recognition days
  • All applicants should have a valid work permit.

The Glasshouse Hotel is an equal opportunities Employer.

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