Retail Store Manager

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Join to apply for the Retail Store Manager - Donaghmede Shopping Centre role at eir Ireland

Role Title:

Retail Store Manager

Business Area:

Retail Store Northside & Donaghmede

About This Role:

Act as company representative in a customer facing business unit for a mobile brand, in accordance with policies and procedures, in interactions with existing and potential customers. Represent the company so as to maximize the customer base and revenue opportunities.

With at least two years' experience, the role holder will be a customer focused and team player that is highly motivated and sales focused. Information exchange is a significant feature of the job with a necessity to clarify information of a more complex nature. There is a requirement for tact and diplomacy when dealing with others. Flexible - will be available for late night and weekend trading.

Why This Role:

Benefits of working at eir:

Continuous support, learning and opportunities for advancement

Enhanced earning potential - including consistent opportunities to win one4all vouchers, mobile phones, annual leave days and other performance-related rewards

Staff offer on Mobile/TV/Broadband of €29.99/month + free

SIM - up to €600 annual savings

Free eir Wellness Programme & Employee Assistance

Programme with access 24/7, 365 days

Employee Referral Scheme (€500 for a successful referral)

Pension scheme contribution

22 days annual leave

Generous family friendly policies, including fertility, pregnancy loss, menopause and others

Commitment to Diversity and Inclusion

Excellent paid leave benefits

Maternity and sick leave benefits

Taxsaver tickets and bike to work scheme

Expectations From The Role:

Understand customer needs and provide them with a relevant mobile solution

Meet store targets and objectives

Resolve any issues/queries raised by customers with a view to minimizing churn

Assist Area Manager with duties and ensure all tasks are carried out properly.

Administrative duties – stock control, cash management, data entry.

To be aware of and implement current and new policies and procedures.

To be aware of and implement current and new policies and procedures. To keep updated on eir vs. competitors (Promos, Tariffs, Handsets etc)

Requirements For A Successful Application:

Knowledge, Skills & Abilities

Candidates must be able to confidently engage our target audience

Candidates must be able to communicate simply and clearly in a manner that invokes trust

Candidates must have an interest in mobile phone

Qualifications

Relevant Diploma or equivalent certification is desirable

2-5 years retail or sales experience is desirable, although relevant life experience will also be considered

Industry knowledge desirable

Others:

About Eir

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesTelecommunications

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