Front of House Porter

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Join our fabulous team at The Fleet Hotel as a Front of House Porter.

The Front of House Porter is an important position working closely with the Reception Team.

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner's for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley's Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner's for generations.

PRIMARY OBJECTIVE OF POSITION

The Front of House Porter is responsible for maintaining the cleanliness, orderliness, and overall appearance of the front of house areas in the Hotel. This includes the lobby, reception area, restrooms, walkways, corridors and other designated areas. The role demands excellent customer service skills as the porter often serves as a point of contact for guests, providing assistance and ensuring a welcoming environment.

Key Responsibilities

Cleanliness and Maintenance:

Regularly clean and sanitize all front of house areas, including floors, windows, furniture, and restrooms.

Ensure all public areas are well-maintained and presentable at all times.

Perform regular checks of high-traffic areas to maintain cleanliness throughout the day.

Report any maintenance issues or potential hazards to the appropriate department.

Customer Service:

Greet and assist guests upon arrival, providing a friendly and welcoming atmosphere.

Respond to guest inquiries and requests promptly and courteously.

Assist with luggage and other guest needs as required.

Provide directions and information about the facility and surrounding areas.

Support Operations:

Assist front desk staff with various tasks as needed, including delivering items to guest rooms or other locations within the establishment.

Coordinate with housekeeping and maintenance departments to ensure seamless operations.

Set up and break down public areas for events or meetings as required.

Monitor inventory of cleaning supplies and request replenishments as necessary.

Security and Safety:

Ensure all public areas are free from obstacles and potential hazards.

Adhere to all health and safety regulations, including COVID-19 protocols if applicable.

Assist in emergency situations, following established procedures and guidelines.

Requirements

• The ideal candidate will possess at least 1 years' experience in a similar role in a 4* hotel setting

About The Role

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty including breakfast, lunch & dinner

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as a Front of House Porter

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.