Service Advisor

3 weeks ago

Waterford, Waterford, Ireland Bolandcars Full time
Overview

We're looking for a friendly, organised, and customer-focused Service Advisor to join our service team at Bolands Wexford. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

Key Responsibilities
  • Act as the main point of contact for service customers - in person, over the phone, and online
  • Schedule and manage service appointments, ensuring efficient workshop loading
  • Provide accurate estimates, explain service work clearly, and obtain customer authorisations
  • Liaise between customers and the workshop, keeping both parties updated
  • Promote additional services and maintenance plans where appropriate
  • Handle customer concerns or complaints professionally and promptly
  • Ensure all invoicing, warranty, and service documentation is completed accurately
  • Deliver an outstanding customer experience every step of the way
What We\'re Looking For
  • Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
  • Strong communication and interpersonal skills
  • Confident with IT systems and booking software
  • Excellent organisational skills and attention to detail
  • A proactive, team-oriented attitude with a passion for customer care
What We Offer
  • Competitive salary + performance-based bonuses
  • Ongoing training and career development
  • A supportive and friendly team environment
  • Opportunities for progression within a growing dealership
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
Industries
  • Motor Vehicle Manufacturing
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