Reception/Service Administrator

3 weeks ago

Waterford, Waterford, Ireland AutoBoland Group Full time

Reception/ Service Admin Join the Aftersales Team at Autoboland Location: Waterford, Ireland Position: Full-Time | Permanent salary: 30-35k starting DOE + Bonus + Benefits Start Date: Immediate / Negotiable Are you a people-oriented professional with a passion for delivering top-class customer service? Autoboland Ltd, a leading multi-franchise dealership in Waterford, is currently recruiting a Service Advisor to join our busy and dynamic aftersales team. As the first point of contact for our aftersales customers, youll play a vital role in ensuring a seamless and positive service experience. This is an exciting opportunity for someone who thrives in a fast-paced, customer-facing environment and enjoys working as part of a professional team. And theres never been a better time to join us Autoboland Ltd is expanding. Over the next 6 months, we plan to expand our showroom and create several new roles across sales, service, and support departments. Be part of a dealership that's growing and investing in both its people and its future. Key Responsibilities: Greet customers in a friendly, professional manner and guide them through the service process Accurately book vehicles in for service, maintenance, or repair Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs Prepare accurate service estimates and invoices Manage customer updates and follow-up calls Maintain high levels of customer satisfaction and retention Support the Aftersales Manager in the smooth daily running of the department The Ideal Candidate: Previous experience in a Service Advisor or similar customer service role (automotive preferred) Strong communication and organisational skills Comfortable using DMS/CRM systems and handling administration Ability to work under pressure and manage a busy workload A positive, customer-first attitude and strong team ethic Full, clean driving licence essential What We Offer: Competitive salary (DOE) with bonus incentives Career development and training opportunities Friendly, supportive team environment Staff vehicle scheme & other company benefits The opportunity to grow your career in a dealership thats expanding and evolving If you have a passion for customer service and the drive to succeed in a high-performing dealership, we want to hear from you Apply now by sending your CV and cover letter Autoboland Ltd Where Customer Experience Meets Automotive Excellence Be part of our journey. Grow with us. Skills: Customer Service Sales

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