Team Lead, Full Time, Fixed Term

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

The Brown Thomas Arnotts Team Lead will assist and support in the day to day activities of the department. They will lead and mentor, supporting team members in delivering the highest level of customer service. Your responsibilities will include:

• Customer Service: Ensure extraordinary Customer Service is delivered at all times achieving store NPS (Net Promoter Score) targets. Support the management team with the coordination and implementation of all customer related events and in store promotions. Support and coach team members with customer queries / returns where necessary. Create awareness of additional services and ensure that they are offered to customers e.g. Brown Thomas MasterCard, Personal Shopping, and Brown Thomas Loyalty Card etc. To ensure that all team members have a full working knowledge of the companies CRM programme and are compliant in its use.
• Sales: Communicate Daily/ Weekly Sales targets to the relevant teams and departments. To monitor department product lines, and propose actions to Senior Management. Support with communicating and implementing sales strategies.
• People: Participate and support with delivering team briefs. Stand out as an ambassador for all people related initiatives within Arnotts. Ensure team members are adequately upskilled and inducted into their relevant areas, i.e. Team Member Buddy Programme. Provide a forum for team members to discuss issues and problems relating to the department and to brain storm solutions. Support Department Manager in the completion of daily floor planners to provide for the smooth running of each area. Ensure all team members are dressed appropriately for business each day, complying with the company dress / grooming guidelines. Be aware of and observe all Company policies and procedures. Actively live and embed the Brown Thomas Group Values with each team on a regular basis. Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behaviour. Delegate tasks and assign responsibilities ensuring follow up.
• Merchandising: Ensure department housekeeping standards are maintained on a daily basis using standards checklist. Ensure stockrooms are laid out in an orderly, disciplined and commercial fashion and kept neat and tidy at all times. Ensure all merchandise is checked, priced and stocked properly. Be aware of all store promotional activities, including window displays, advertising etc. Ensure all promotional material/ticketing is ordered and in place on time and in keeping with company standards. Ensure regular feedback is given to senior management on customer reactions to merchandise.
• General: To assist with any other duties required by Store Management. To maintain a good working relationship with colleagues in store, Head Office. To represent the Company's interests with all internal & external interactions. To observe confidentiality in respect of Company activities. To be aware of and adhere to all store audit requirements.

• Proven background in luxury retail with strong knowledge of home & living product categories.
• Exceptional clienteling and relationship-building skills, with the ability to engage discerning customers and drive repeat business through personalized service.
• Leadership experience in a retail environment, capable of motivating, coaching, and developing a sales team to meet performance and service excellence standards.
• Strong visual merchandising and product presentation sense, aligned with luxury brand aesthetics and storytelling.
• Refined communication and interpersonal skills, with cultural sensitivity and the ability to cater to high-net-worth and international clientele.

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world's most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don't discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren't just welcomed – they're positively nurtured. After all, we want you to bring your whole self to work. Please contact us at to request accommodation.