Quality Assurance

AXIS is seeking a Quality Assurance & Compliance Manager, Claims Shared Services to join the Global Shared Services Claims team in London or Dublin. The successful candidate will play a crucial role in ensuring that AXIS handles claims in a compliant, efficient and fair manner. The role involves enhancing the existing claims quality assurance and compliance framework and developing improvements to support changing and new regulatory and compliance needs for Global Markets Claims. The role fosters a culture of continuous improvement within claims and supports efforts to enhance claims data quality, while aligning with the broader AXIS regulatory and compliance framework.

What you will do in this role

• Develop, implement, and execute a Claims Compliance and Risk Management framework in collaboration with the Head of Claims, Global Markets, AXIS Compliance function and Conduct Risk stakeholders.
• Ensure that all claims handling processes comply with applicable regulations, legal requirements and internal policies.
• Support the Global Head of Quality Assurance & Compliance and the wider Claims Team in delivering a superior claims service that aligns with regulatory requirements, including the Lloyd's Principles for Doing Business.
• Enhance the Conduct Risk Framework, SOX and other Claim Controls from a Claims lens, focusing on claims service delivery, vulnerable consumers, and customer outcomes to ensure a high-quality claims service in alignment with the broader AXIS Compliance Function and stakeholders.
• Design, update, monitor, measure and track key Claim Compliance and Quality Assurance KPIs and system outputs to ensure regulatory compliance, assisting with reporting to internal stakeholders in partnership with Delegated Claims, Vendor Management and Global Market Claim Operations.
• Oversee the Claims response to regulatory requests, reviews and inspections in collaboration with key Global Market stakeholders.
• Evaluate, enhance and assist with maintenance of Fraud reporting and other Compliance reporting and procedures as required.
• Partner with Claims leaders to enhance the quality assurance program, ensuring qualitative oversight and adherence to the Lloyd's Claims Scheme, refining best practices and workflows to drive all facets of claims service and excellence.
• Update audits and questionnaires aligned with claim best practices and regulatory requirements; analyze results, report findings, and develop post-audit management plans to drive continuous improvement.
• Develop and deliver monthly, quarterly, and annual dashboard reporting for Global Markets Claims Quality Assurance metrics, collaborating with AXIS stakeholders to support continuous improvement.
• Collaborate with AXIS Claims and related internal stakeholders on training initiatives, guidelines to support regulatory compliance awareness and governance, improving claims handling quality and development of the team.

About You

We encourage you to bring your own experience and expertise; while there are qualifications we need, we are open to discussions on how your knowledge might fulfill this role and help us achieve our goals.

What you need to have

• 7–10 years of Claims Quality Assurance & Compliance experience with a Lloyd's Managing Agent, Syndicate, or P&C commercial claims/reinsurance organization. Beneficial backgrounds include but are not limited to, Qualified Solicitor, Chartered Management Institute Designation, etc.
• Expertise in Lloyd's/FCA/PRA/CBI (or other regulators) within complex domestic and international operations.
• Ability to accomplish tasks in an agile, dynamic environment.
• Ability to analyze data and use it to make practical, forward-looking decisions to support compliance, QA and regulatory obligations for Global.
• Excellent communication skills with experience supporting strategic initiatives impacting stakeholders and reporting to senior management in a global organization.
• Experience working on cross-functional teams, collaborating and delivering solutions.
• Strong organizational, critical thinking, problem solving, analytical and quantitative skills including the ability to analyze and interpret financial and claims data.
• Experience supporting the management of claims with the ability to influence at all levels, regulators, vendors, and internal stakeholders.
• Proven prioritization skills and the ability to balance immediate needs with broader organizational strategies.
• Ability to issue spot and escalate issues that could present challenges to a project or the organization.
• Strong conflict resolution skills to effectively deal with differing expectations and viewpoints.
• Travel is associated with this role.

Role factors

Be in the office 3 days per week.

What we offer

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and more.

• Mid-Senior level

• Full-time

• Quality Assurance

• Insurance