Customer Support
2 weeks ago
Customer Support & Sales Administrator - Galway
Production Equipment UC is a leading industrial distributor supplying over 90,000 products to customers domestically and across Europe. We are looking for someone to play an important role supporting our private label brands division, provide frontline customer service to our distributor network, coordinate logistics for incoming stock and outgoing orders, drive brand growth, and support the increase of new business.
An experienced Customer Support professional you will be able to maintain ongoing customer relationships over the long term as well as fostering good internal relationships with all relevant teams and business units to deliver excellent service level and product support to our clients. The ability to operate in a fast paced and rewarding environment is essential.
Responsibilities
- Develop good business relationships with new and existing customers.
- Work closely with internal and external colleagues to ensure customer service excellence is delivered.
- Process customer requests and enquiries quickly and accurately to ensure timely delivery.
- Deal with frontline customer enquiries by web, phone and email.
- Coordinate delivery and transport method for shipments to customers.
- Monitor open orders and follow-up internally with production & procurement teams to ensure no delays.
- Inform customers on the technical benefits of our products and support the resolution of technical queries.
- Support the increase of business by maximising sales & up-selling to each customer where possible
- Regularly analyse sales data and new requests to ensure no drop off in business, or conflicts with existing business.
- Assist with marketing activities to support brand recognition and sales growth.
- Coordinate closely with senior stakeholders on day-to-day opportunities and sales strategies.
Skills & Experience
- Experience in a similar customer facing role.
- Ability to identify customer needs and maximise sales opportunities.
- Confidence to learn and discuss the benefits & technical features of our products.
- Experience with international shipments and dealing across multiple jurisdictions / geographies
- Strong communication, organisational and administration skills.
- Flexible and Pro-active attitude.
- Ability to embrace new ideas / initiatives when they arise.
- Technical or Marketing background/qualification is a distinct advantage.
- Desire to deliver first class customer service.
- Experience of SAP or a similar ERP system.
- Good Microsoft Office skills, in particular Excel.
-
Customer Support
3 weeks ago
Galway, Galway, Ireland Production Equipment Unlimited Company Full timeCustomer Support & Sales Administrator - Galway Production Equipment UC is a leading industrial distributor supplying over 90,000 products to customers domestically and across Europe.We are looking for someone to play an important role supporting our private label brands division, provide frontline customer service to our distributor network, coordinate...
-
Customer Support
2 weeks ago
Galway, Galway, Ireland TN Ireland Full timeSocial network you want to login/join with:Client:PEL GroupLocation:Galway, IrelandJob Category:OtherEU work permit required:YesJob Reference:e240dcab46b1Job Views:2Posted:23.04.2025Expiry Date:07.06.2025Job Description:Production Equipment UC is a leading industrial distributor supplying over 90,000 products to customers domestically and across Europe. We...
-
Customer Support
4 weeks ago
Galway, Galway, Ireland DigiTally Full timeAt DigiTally, we're helping businesses take control of their inventory with smart, reliable tools that make daily operations smoother. Our goal is to deliver practical, user-friendly solutions backed by a customer experience that feels personal and genuinely helpful.As a key member of our growing team, you'll support customers through every stage of their...
-
Customer Support
7 days ago
Galway, Galway, Ireland Infoempregos Full timeJob Description:Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact us- Requirements:- Willingness to learn and adapt to new...
-
Customer Support Specialist
1 week ago
Galway, Galway, Ireland beBee Careers Full timeAbout This RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Job SummaryThis is a unique opportunity to work in a dynamic and fast-paced environment where you will have...
-
Customer Support Representative
1 week ago
Galway, Galway, Ireland beBee Careers Full timeCustomer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. This role is ideal for someone who enjoys working in a fast-paced environment, providing critical support to customers through various communication channels.The successful candidate will be responsible for dealing...
-
Customer Support Associate
5 days ago
Galway, Galway, Ireland beBee Careers Full timeJob Title: Customer Support AssociateRole OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support to our customers through various communication channels.Main ResponsibilitiesRespond to customer inquiries via email and...
-
Customer Support Specialist
2 weeks ago
Galway, Galway, Ireland beBee Careers Full timeSupport Customer ExperienceIn this role, you will play a crucial part in ensuring that our customers receive exceptional support and assistance. You will be the first point of contact for customers, handling their queries, and resolving any issues they may have.Key Responsibilities:Develop and maintain a positive customer-centric approachRespond to customer...
-
Customer Support Officer
1 week ago
Galway, Galway, Ireland beBee Careers Full timeJob Title:Customer Support SpecialistMain Duties:Deliver outstanding customer service and support to guarantee a smooth day-to-day experience.Maintain accurate and up-to-date records, ensuring efficient file management and project coordination.Foster effective communication and collaboration across different departments to address customer inquiries and...
-
Customer Support Associate
4 weeks ago
Galway, Galway, Ireland Manpower Ireland Full timeLocation Western Europe, GalwayHosted by ManpowerManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role responsibilities.About SAP:As market leader...