Customer Support

2 weeks ago

Galway, Galway, Ireland Production Equipment Ltd Full time

Customer Support & Sales Administrator - Galway

Production Equipment UC is a leading industrial distributor supplying over 90,000 products to customers domestically and across Europe. We are looking for someone to play an important role supporting our private label brands division, provide frontline customer service to our distributor network, coordinate logistics for incoming stock and outgoing orders, drive brand growth, and support the increase of new business.

An experienced Customer Support professional you will be able to maintain ongoing customer relationships over the long term as well as fostering good internal relationships with all relevant teams and business units to deliver excellent service level and product support to our clients. The ability to operate in a fast paced and rewarding environment is essential.

Responsibilities

  • Develop good business relationships with new and existing customers.
  • Work closely with internal and external colleagues to ensure customer service excellence is delivered.
  • Process customer requests and enquiries quickly and accurately to ensure timely delivery.
  • Deal with frontline customer enquiries by web, phone and email.
  • Coordinate delivery and transport method for shipments to customers.
  • Monitor open orders and follow-up internally with production & procurement teams to ensure no delays.
  • Inform customers on the technical benefits of our products and support the resolution of technical queries.
  • Support the increase of business by maximising sales & up-selling to each customer where possible
  • Regularly analyse sales data and new requests to ensure no drop off in business, or conflicts with existing business.
  • Assist with marketing activities to support brand recognition and sales growth.
  • Coordinate closely with senior stakeholders on day-to-day opportunities and sales strategies.

Skills & Experience

  • Experience in a similar customer facing role.
  • Ability to identify customer needs and maximise sales opportunities.
  • Confidence to learn and discuss the benefits & technical features of our products.
  • Experience with international shipments and dealing across multiple jurisdictions / geographies
  • Strong communication, organisational and administration skills.
  • Flexible and Pro-active attitude.
  • Ability to embrace new ideas / initiatives when they arise.
  • Technical or Marketing background/qualification is a distinct advantage.
  • Desire to deliver first class customer service.
  • Experience of SAP or a similar ERP system.
  • Good Microsoft Office skills, in particular Excel.
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