Project Coordinator II

4 weeks ago

Dublin, Dublin City, Ireland Astreya Inc. Full time

The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.

Roles and Responsibilities:

Work closely with the Facility providers and Smart Hands to drive the issues.

Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.

Assists with daily monitoring of the ticketing system and resolving them under defined SLA

Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.

Collaborates with various regional teams for ticket resolution.

Assists with identifying trends or recurring problems and escalates to team lead for resolution.

Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency

Assists with identifying and collaborating on new process improvement opportunities.

Communicate effectively, maintain and establish a good rapport team and client.

Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

Attending and participating in client meetings as required.

Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

2 - 4 years of work experience in logistics or project coordination/management

Familiarity with Microsoft Excel and Google Suite

Excellent communication skills, both verbal and written

Positive attitude and dependable

Ability to work both within a team and independently

Ability to multitask and prioritize workload in a fast-paced environment

Ability to use good judgment, as well as problem-solving and decision making skills

Ability to maintain confidentiality and professional decorum

Preferred (but not required) experience and qualifications:

Bachelor Degree or equivalent

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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