Care & Case Manager

Join to apply for the Care & Case Manager role at The Good Shepherd Centre Kilkenny

Purpose of the Post: To work with the Service Manager and within the authority delegated to the post holder by the service manager; to assist in the day to day running of the service whilst remaining on the roster.

Job Details

JOB TITLE: Care & Case Manager RSS

JOB HOLDER: Vacant

REPORTS TO: Service Manager Longford

LOCATION: Tar Isteach Housing

Project: RSS Service

Responsibilities

• The Case Worker will be responsible for processing referrals, conducting assessments; care/support planning and implementation of care/support plans; engaging with tenants; supporting tenants with housing sustainment plans; addressing / highlighting maintenance issues, ensuring payment of rent issues.
• The Case Worker will play a key role in Case Management, Tenancy Sustainment and Resettlement.
• A collaborative approach with the Local Authority is also required.
• On behalf of the Service Manager, provide out of hours on call support where designated.
• Tenant / Service user Support: assess holistic needs, inform tenants of rights and responsibilities, establish a positive rent culture, support tenancy-related maintenance and service access.
• Ensure service responses to referrals, induction, key working/case management and property law and maintenance; develop life and home making skills.
• Support tenants to access services and welfare entitlements.

Environment and Guidance

Tar Isteach Housing strives to provide supports to the elderly, disabled and homeless by providing quality and affordable accommodation, and appropriate degrees of support to maintain a tenancy and move towards social inclusion.

The post holder reports to the Service Manager. The Service Manager reports to the Regional Manager. They may act on behalf of the Service Manager during periods of leave as designated and agreed by the Regional Manager. The post holder will liaise with the Service Manager and relevant stakeholders in the Local Authority, Health Service Executive and other agencies. Work within Tar Isteach Housing policies.

Principal Accountabilities & Key Indicators

• Tenant / Service user Support: assess holistic needs, refer to appropriate services, inform rights and responsibilities, maintain rent adherence.
• Quality: maintain high standards of care, align with national quality standards for homeless services and safer healthcare, and meet competency frameworks.
• Communication: adhere to Tar Isteach Housing values and contribute to policies and procedures.
• Policy: participate in team meetings, report challenges/resources needs, provide data for meetings, manage data per best practices, maintain information databases.
• Property: monitor health & safety, report issues, maintain accommodation standards, support Lifeskills programs.
• Information Management: complete KPIs, support information management systems and data protection compliance.
• Confidentiality: maintain confidentiality of case management files.
• Case-Management Files: support IT-enabled record-keeping, manage files, engage referral agents, conduct regular move-in/out processes, promote multi-agency collaboration.
• Monitoring Resources: advise on efficiencies, pressures, or resource needs; flag gaps early.
• Crisis Management: handle difficult situations calmly, develop crisis and risk management plans with service users.

Duties and Responsibilities

• Proactively identify and engage tenants needing support; assess needs and prioritise supports.
• Complete screening/initial assessment, develop care/support plans, conduct regular key-working appointments.
• Carry out risk assessments and management plans; participate in multi-agency case reviews.
• Ensure paperwork is completed for external agency advocacy; foster positive relationships with external agencies to optimise supports.
• Provide community support and liaison with Local Authority; operate on a on-call rota.

Administration and Accountability

• Administer day-to-day service operations per SOPs for property management and support.
• Maintain high-quality documentation and data security; submit statistics within required timeframes.
• Report issues to line manager; meet monthly for supervision; identify training needs and pursue ongoing development; adopt new technology as required.

Research, Personal Development & General

• Participate in relevant research/audit projects; contribute to service improvement plans.
• Seek tenants' feedback on service development; be flexible for out-of-hours delivery.
• Engage in training and supervision; cooperate with service development and audits; work to minimize risk and understand HIQA/National Standards applicable to homelessness services.
• Carry out any other duties as assigned by the line manager; observe health & safety policies.

Eligibility Criteria

Qualifications and/or Experience

• National Diploma in Applied Social Care Studies (QQI) or equivalent as listed; or BA (Ord) in Social Care Practice (Level 7 QQI) or Open Training College Diploma in Applied Social Studies (Disability) as specified; candidates must have a suitable standard of professional attainments and the ability to discharge duties; a full clean driving license.
• Not less than 2 years experience in residential social care services (preferably homeless/supported housing); leadership experience in supervising social care staff is advantageous; extensive experience with challenging behaviours; experience in recording and information management.

Post Specific Requirements: Knowledge of Social Care principles, health & safety, data protection, report writing, homeless service funding; knowledge of Case Management, Key Working & Holistic Needs Assessments; PASS database; crisis intervention knowledge is advantageous; understanding of management principles in social care settings.

Skills: Excellent communication, report writing, full clean drivers license.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Individual and Family Services

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