Senior Machine Learning Engineer

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About EdgeTier

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world's most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We're on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

About The Role

EdgeTier is currently looking for a Senior Machine Learning Engineer to join our team on a full time basis. This exciting role will see you building and enabling intelligent real-time systems. This hybrid role will be based out of our Dublin office.

What you\'ll be doing

• Leading complex project execution: You\'ll drive cross functional machine learning initiatives into actionable, well-defined tasks by proactively identifying and mitigating potential risks and roadblocks during the planning phase to ensure successful delivery.
• Driving robust problem-solving: You\'ll adeptly diagnose, resolve, and prevent incidents/bugs within our ML microservices codebases, applying deep technical expertise to pinpoint root causes and implement lasting solutions.
• Mentoring and elevating the team: You\'ll provide comprehensive and constructive feedback on pull requests to junior team members, fostering their technical growth and ensuring adherence to best practices and high code quality/research standards.

Requirements

• 2+ years of experience writing production-level Python code.
• 3+ years of experience with machine learning frameworks (e.g. PyTorch, scikit-learn), including professional experience working with Large Language Models (LLMs).
• A degree in maths, computer science, or a similar field.
• A good grounding in machine learning frameworks.
• The ability to mentor junior team members on technical work.

EdgeTier Company Values

At EdgeTier, we're passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

• Be Accountable
• Deliver Value to Customers
• Keep Growing
• Have Craic & Be Sound

Be accountable, deliver value, keep growing, and have craic while fostering a respectful, inclusive environment.

Why you should join us

• Be part of an Irish company that\'s innovating and revolutionising the customer service industry globally
• We\'re humble, but have won lots of awards. #11 in Deloitte\'s Technology Fast 50, Sifted Europe\'s Fastest-Growing Startups, Wired Europe\'s Hottest Startups, Technology Innovation of the Year, and many more
• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.
• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.
• Enjoy 23 days of annual leave in addition to annual company shutdown days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.
• Health insurance, a bike-to-work scheme, and a company-matched pension plan (for Ireland-based employees).
• We host legendary company get-togethers and off-sites.

Equal Employment Opportunity

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, and fosters long-lasting connections. We are committed to an Equal Employment Opportunity employer with a discrimination-free workplace.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: We have an internal sourcing model and do not require agency assistance. Unsolicited CVs will not be accepted.

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