Customer Service Assistant

4 weeks ago

Galway, Galway, Ireland BOYLE Sports Full time
Overview

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role includes opening and closing the business and, on occasion, you may be required to manage the operations of the shop.

Responsibilities
  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager, including:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures
  • Opportunity to manage on occasion which will lead to further development opportunities.
  • Work in a fast-paced retail environment while undertaking training/on the job supports to continuously upskill and progress within the company.
  • Provide an outstanding customer experience through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions via the EPOS system in a timely manner.
  • Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
  • Work under pressure, remaining calm and continuously seeking ways to improve yourself and the shop.
  • Maintain shop presentation standards to a high quality throughout your working day.
  • Ensure all procedures (safety, compliance and shop operations) are followed at all times.
  • Desire to work within a team environment.
  • Adhere to Social Responsibility duties.
Essential Skills and Experience
  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Be adaptable to the shop environment
  • Great attention to detail and strong numeracy skills
  • Enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in Sporting industry/events and confident to build rapport with customers
  • Ambitious and driven to progress within the company
  • Promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handling approach
Desirable Skills And Experience
  • Industry/Retail experience welcomed but not essential as full training is provided to expand knowledge on sport and betting related topics.

BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.


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