Service Engineer

Service Engineer role at Microsoft within the Critical Infrastructure Platform Services (CIPS) under Cloud Operations & Innovation (CO+I). This role focuses on delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Azure platform. You will operate the CIPE infrastructure across global datacenters, manage demand planning and capacity utilization, and run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). The role emphasizes automation, data-driven engineering, cost-effectiveness, and environmental sustainability. You will join a team of Platform Engineers who design, build, and operate the world's most advanced cloud infrastructures, working on cutting-edge technologies and projects with cross-team collaboration. The role offers flexible work arrangements, including remote work from home.

Responsibilities

• Support a hybrid CI/CD DevOps virtualized infrastructure that consists of Windows and Linux Server OS, Hyper-V, Active Directory, DNS, PowerShell scripting, with a focus on data protection technologies, service metrics and KPI reporting, documentation, interpersonal awareness, proactivity, and the ability to manage and drive delivery of multiple simultaneous cross-group server and service-based projects at scale.
• Perform, maintain, and continuously improve automated operating system installation and configuration.
• Configure and maintain hands-on bare metal enterprise-class server systems, including automated firmware and driver updates at scale, RAID and IPMI configurations, and hardware troubleshooting.
• Monitor servers, ensure SLAs and KPIs are met, provide security-conscious outcomes maintaining compliance, and ensure 24/7/365 service and infrastructure operations support with continuous optimizations.
• Transition manual operational processes to automation while leveraging CI/CD DevOps principles.
• Partner with a global team while helping bring projects to successful outcomes and delivering rigorous documentation artifacts; share responsibility for automating, securing, configuring, and delivering support of the Critical Environments infrastructure and related programs and projects in existing and future datacenters.
• Embody the culture and values; participate in on-call rotations to ensure 24/7 system reliability.

Qualifications
Required Qualifications

• Bachelor's Degree or Trade Certification in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field OR equivalent experience.
• Must be legally authorized to work in Ireland (citizenship or valid visa/work permit required).

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements. These include specialized security screenings such as the Microsoft Cloud Background Check, which must be completed on hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field and internship in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
• Familiarity with enterprise large-scale cloud or distributed systems.
• Basic understanding of Windows Server OS and UNIX-based operating systems including enterprise-level Linux distributions performing automated system installation and configuration, file system concepts, resource monitoring, user administration, package management, and process control and management.
• Demonstrate basic understanding of configuration management with PowerShell DSC, Puppet, Chef or similar.
• Project or lab work with server and tooling platforms for multiple infrastructure services such as Windows Server 2022/2019, Linux distributions, Hyper-V, Azure Arc, MIT Kerberos, Active Directory, DNS, PowerShell/Python infrastructure-as-code scripting, data protection technologies, service monitoring, incident alarming, compliance, outages, or security-related issues.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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