Bar and Restaurant Supervisor

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Join to apply for the Bar and Restaurant Supervisor role at Mespil Hotel

Are you passionate about hospitality and ready to take the next step in your career? We're looking for a dynamic and experienced Bar & Restaurant Supervisor to support our Food and Beverage Manager in delivering exceptional service and ensuring the smooth, efficient operation of both our bar and restaurant. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading a team, and is committed to creating memorable guest experiences.

Bar and Restaurant Operations

• Ensuring that the bar & restaurant department runs smoothly while on duty.
• Acknowledging and welcoming all guests to Lock Four Restaurant and The Lounge.
• Striving for customer satisfaction at all times while on duty
• Preparing the roster and timesheets in the absence of the Food and Beverage Manager.
• Carrying out monthly beverage stocktakes in the absence of the Food and Beverage Manager.
• Inputting beverage & crockery orders in the absence of the Food and Beverage Manager.
• Communicating effectively with the bar & restaurant team and all other departments in relation to operational issues
• Ensuring bar and restaurant presentation standards are consistently achieved
• Following all cash handling procedures
• Using Micros to ensure that guests are billed correctly and to take payments
• Taking food and beverage orders, serving food and beverages to guests, and clearing and resetting tables
• Communicating relevant information with colleagues and other departments in a professional manner
  
  

Customer Service

• Providing an efficient and friendly service to guests at all times
• Following the Mespil Hotel key standards at all times
• To handle any guest requests as required
• Maintaining a positive, friendly attitude with both hotel guests and your colleagues
• Handling customer complaints and issues in a professional manner and in accordance with hotel procedure
  
  

People Management

• Leading and supervising the bar and restaurant team while on duty and leading by example
• Ensuring that continuous training is scheduled and carried out and signed off with all members of the bar & restaurant team
• Dealing with staff issues and complaints in conjunction with the Food and Beverage Manager and HR Manager as required
  
  

Health and Safety

• Abiding by the hotels health, safety and environmental procedures
• Reporting any health, safety or environmental hazards within the hotel
• Reporting any accidents, incidents and near misses that arise while on duty
• Ensuring all members of the bar & restaurant team adhere to health, safety and environmental procedures and practices
  
  

Presentation and Grooming

• Wearing the correct uniform and name badge at all times while on duty
• Ensuring a high standard of personal hygiene and grooming at all times
  
  

Other Duties

• Attending any relevant training courses as required
• Serving on hotel committees as required
• Carrying out any other duties as directed by the Management
• Assisting when necessary in other departments
• As part of our commitment to sustainability, this role will contribute to The Mespil Hotel's efforts to reduce environmental impact through reducing waste, improving energy efficiency & reducing water consumption
  
  

Qualifications and Skills:

• Minimum of 1 year experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to handle complaints and resolve issues professionally.
• Knowledge of health, safety, and environmental regulations.
• Proficiency in using point-of-sale systems like Micros.
• High standards of personal presentation and grooming.
  
  

Working Conditions:

• This role requires flexibility in working hours, including evenings, weekends, and holidays.
• The position involves standing for extended periods and may require lifting and carrying items.
  
  

Benefits:

• Competitive Salary
• Continuous training and development
• Complimentary stays in our sister property
• Employee Recognition Awards
• Social Events calendar
• Additional Days Off for Length of Service
• Uniform provided
• Bike 2 Work Scheme
• Taxsaver Commuter Ticket Scheme
• Refer a Friend Scheme
• Employee Assistance Programme (EAP) for employees and friends & family.
• Pension Scheme
• Health Insurance (Reduced Rates)
• Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesHospitality

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