Hotel Receptionist

3 weeks ago

Galway, Galway, Ireland Flannery's Hotel Galway Full time

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Flannerys Hotel, 134 Bedroom Hotel are recruiting for a Full-time Receptionist to join our professional customer-focused front office team.

Duties AndResponsibilities

  • To liaise with reservations regarding future bookings, regular business clients and revenue pick up or loss
  • To make the necessary preparations to deal with the arrival of customers with advance bookings and ensure the check in procedures are completed correctly
  • To greet all guests and visitors pleasantly on arrival and acknowledge their departure
  • To be aware of all products and services and be informative
  • Ensure guests needs and wants are delivered
  • All complaints are to be dealt with immediately. Ensure all complaints are logged with theDuty Manager no matter how minor they are
  • To ensure that products and services are explained to guests at appropriate times and to take opportunities to promote products
  • To ensure that all reservation enquiries are handled in professional manner
  • To operate the switchboard, receive incoming calls, transfer internal and external calls, be familiar with department extension numbers
  • To ensure that both incoming and outgoing calls are handled in a professional manner

Skills

Customer Care Communication Teamwork Reservations Guest Management Front desk Making Reservations

Benefits

Staff Discounts Parking Meal Allowance / Canteen Paid HolidaysSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHotels and Motels

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