Senior Receptionist

Dromoland Castle is currently recruiting for a Full Time experienced Senior Receptionist to join our world-class Front Office team. This is an exceptional opportunity for a motivated and experienced hospitality professional to contribute to the outstanding guest experience we pride ourselves on. As Senior Receptionist, you will be the face of Dromoland Castle for our guests, offering a warm, professional welcome and ensuring their experience is seamless from arrival to departure. You will also support the Front Office leadership team by overseeing key reception duties and mentoring junior team members.

Key Responsibilities

• Greet all guests with genuine warmth and professionalism, using guest names where possible
• Manage daily guest correspondence and ensure special requests are fulfilled
• Prepare and distribute the Daily VIP List to the relevant departments
• Sensibly allocate rooms, keeping guest preferences and requests in mind
• Perform accurate check-in and check-out procedures using our computerised system
• Assist guests with additional requirements such as dinner reservations, porter services, or local recommendations
• Handle any guest concerns promptly and discreetly, escalating where necessary to the Duty Manager
• Take reservations after 5.00 p.m. and during busy periods
• Operate the hotel switchboard, ensuring calls are transferred promptly and professionally
• Accurately post all charges, manage minibar accounts, and ensure group billing is correct
• Reconcile reception cash and handle foreign exchange transactions securely
• Provide hands-on training and guidance for new and junior staff
• Maintain in-depth knowledge of all hotel services and facilities
  
  

• Minimum 2 years of experience in a similar receptionist or front office role, ideally within a 4 or 5-star property
• Strong leadership qualities and attention to detail
• Professional and polished communication skills, both written and verbal
• Ability to work efficiently under pressure in a fast-paced, guest-focused environment
• A genuine passion for hospitality and luxury service
• Competence in using front office systems (Opera Cloud or similar an advantage)
• A positive attitude and commitment to teamwork
  
  

• Competitive Salary
• Leisure Centre Access
• Pension & Sick Pay Schemes (after 6 months)
• On-Site Parking
• Wellness Programmes
• Employee Discounts at Dromoland Castle & The Inn at Dromoland
• Company Events