Cloud Support Associate
3 weeks ago
Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform, providing over 200 full-featured services through global data centers.
AWS Support Engineering provides professional technical advice to global customers, helping them achieve their business goals on the AWS cloud platform.
As a member of the AWS Support Engineering team, you will work with cutting-edge technology and collaborate directly with important enterprise customers and internal engineering teams.
Key Job Responsibilities
- As a technical expert, you will face new challenges every day, understanding how cloud services are applied in different industries and customer scenarios.
- Through various contact channels such as phone, email, or web, you will gain in-depth knowledge of customer issues and apply professional expertise to provide tailored solutions, performing fault analysis and resolution.
- You will also be responsible for guiding new hires, sharing technical articles, collaborating with internal teams to resolve complex issues or optimize processes, and achieving strategic objectives.
Key Skills
- Strong problem-solving skills and analytical thinking
- Excellent communication and collaboration skills
- Ability to learn and adapt quickly to new technologies and trends
- Experience with cloud computing, particularly AWS
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a diverse range of customers and projects
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