Cloud Support Associate 신입사원

3 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Job Description

At Amazon Web Services EMEA SARL (Irish Branch), we are seeking a highly skilled and motivated individual to join our AWS Support team as an AWS Cloud Support Associate.

This is an exciting opportunity for you to work with top engineers from around the world, assisting global companies in utilizing cloud services and features to run their mission-critical applications.

You will have the chance to learn and use groundbreaking technologies, respond to customer technical inquiries via phone, chat, and email, troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events.

As a member of the AWS Support team, you will be at the forefront of this transformational technology, directly collaborating with Amazon's engineering teams to develop new capabilities.

Key Responsibilities
  • Provide technical support to customers using various AWS services, troubleshooting issues and offering general guidance.
  • CSA will support multiple AWS services based on assigned Profile.
  • Learn and apply cutting-edge AWS technologies.
  • Support case resolution for issues arising.
  • Provide situation-specific solutions to meet individual customer requirements through Trouble Shooting.
  • Engage with top engineers globally.
  • Collaborate with AWS development teams, Technical Account Managers, and Solutions Architects to resolve customer issues.
  • Contribute feedback to internal AWS teams on potential improvements to AWS services for customers.
  • Promote projects to enhance related support processes and customer technical support experiences.
  • Publish tutorials and technical articles in the AWS customer community.
  • Address complex and critical customer issues spanning multiple AWS services.
Basic Qualifications
  • Bachelor's degree achieved or expecting graduation in 2024.
  • Flexibility to work weekend shifts as part of a five-day-week offset (Sun-Thurs or Tues-Sat).
  • Ability to travel abroad without restriction and obtain long-term visas.
  • Fluency in Korean and English.
  • Location: Ireland, Dublin.
Preferred Qualifications
  • 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
  • Engineering background in one of the branches (CSE/IT/ECE/EEE) or MCA with an aggregate of 65% overall.
  • Knowledge in IT technologies such as Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming.
  • Passion for customers and new technology.
  • Experience working within the software development or Internet industries.
  • Experience managing full application stacks from the OS up through custom applications.
  • Proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP).
  • Advanced English communication skills.
  • Excellent oral and written communication skills.
  • Strong customer focus & Multi-tasking skills.
  • Self-starter who is excited about technology.
  • Troubleshooting / Support experience.

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