Cloud Support Associate 신입사원

1 week ago

Dublin, Dublin City, Ireland Amazon Full time

Job ID: 2549983 | Amazon Web Services EMEA SARL (Irish Branch)

Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

AWS Cloud Support Associate는 한국 뿐만 아니라 전 세계 톱 엔지니어들과 협력하면서 AWS가 제공하는 다양한 클라우드 서비스에 대한 기술지원을 제공하기 위해 네트워크에서 OS, 애플리케이션 수준까지 다양한 레이어에서의 경험을 집중적으로 쌓을 수 있습니다. 또한 AWS의 환경을 자유롭게 이용하여 다양한 검증과 기술 향상에 도움이 됩니다. 결과적으로 Full Stack Engineer로 크게 성장을 기대할 수 있는 매력적인 포지션입니다. AWS의 최신 기술을 습득하는 한편, AWS는 전 세계 첨단 기업으로부터 이용되고 있기 때문에 고객지원을 통해 클라우드의 선진 사례를 접할 기회도 많습니다. 그리고 엔지니어로서 이러한 고객들의 성공에 기여하는 기쁨을 느끼실 수 있습니다. AWS는 클라우드라는 IT 업계의 큰 변혁에 직접적으로 관여하고 사회 공헌에 기여하실 여러분을 기다립니다

Key job responsibilities

The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

  1. Learn and use groundbreaking technologies
  2. Respond to customer's technical inquiries via phone, chat and email
  3. Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
  4. Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams

주요 업무

  1. AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다.
  2. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다.
  3. AWS의 최첨단 기술 습득 및 활용
  4. 이슈 발생 시 Case를 통한 고객 지원
  5. 고객 개별 요구에 대하여 상황에 맞는 적절한 해결책을 제공하기 위한 Trouble Shooting 업무
  6. 전세계 최고 엔지니어들과의 교류
  7. AWS의 개발팀, Technical Account Manager 및 Solutions Architect와 협업하여 고객의 문제 해결을 지원
  8. 고객을 위한 AWS 서비스 개선사항에 대해 사내 AWS 팀에 피드백 제공
  9. 지원 관련 프로세스 및 고객의 기술지원 경험을 개선하는 프로젝트 추진
  10. AWS의 고객 커뮤니티에 Tutorial 및 기술 관련 기사 투고
  11. 여러 AWS 서비스에 걸친 매우 복잡하고 중요한 고객문제에 대한 대응
BASIC QUALIFICATIONS
  1. Bachelor's degree achieved or expecting graduation in 2024
  2. Flexibility to working weekend shifts as part of a five-day-week offset (Sun-Thurs or Tues-Sat)
  3. Applicants must not have restriction of traveling abroad, issuing long period visa.
  4. Possible to work in Ireland, Dublin
  5. Fluent in Korean and English

*You will mainly support Korean customer to use AWS in Ireland, Dublin.

PREFERRED QUALIFICATIONS
  1. 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
  2. Majored engineering in one of the branches (CSE/IT/ECE/EEE) or MCA with an aggregate of 65% overall
  3. Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
  4. Passionate about customers and new technology
  5. Experience working within the software development or Internet industries
  6. Experience managing full application stacks from the OS up through custom applications
  7. Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
  8. Advanced English communication skills
  9. Excellent oral and written communication skills
  10. Strong customer focus & Multi-tasking skills
  11. Self-starter who is excited about technology
  12. Troubleshooting / Support experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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