Account Manager – SME Managed Base

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Account Manager – SME Managed Base

Account Management

We are seeking a highly experienced and results-driven sales account manager to oversee and expand eir evo's presence within a high-value mid-market customer base. This Account Manager role presents a unique opportunity to make a significant impact on our business growth and product adoption. In this position, you will leverage your extensive experience in pipeline generation, strategic deal management, complex negotiations, and high-value closing to drive the success of eir evo's offerings within your assigned customer base. You will proactively lead and oversee sales cycles to secure key partnerships and work cross-functionally with our Customer Success Management (CSM) team to ensure seamless product delivery and exceptional client satisfaction. This role is ideal for a high-performing, proactive individual with a proven track record in navigating a fast-paced sales environment while delivering impactful and long-term results.

Location: Dublin/Hybrid

Key Responsibilities:

• Sales Execution & Account Management: Drive the sales of eirevo diverse portfolio to mid-market clients, ensuring a proactive approach to account management and business development.
• Sell high-value, complex deals with long sales cycles, requiring tailored solutions to meet client needs.
• Develop and maintain strong relationships with key decision-makers within assigned accounts by acting as a senior-level consultative partner, advising them on strategic technology decisions and solutions that align with their business goals.
• Identify and understand customer business challenges, providing consultative solutions aligned with our portfolio offerings and ensure all customer requirements are met with precision and excellence.

Pipeline Development & Strategic Account Management:

• Proactively take the lead in building and expanding a high-value sales pipeline within the mid-market segment, ensuring sustained growth and revenue generation across the Telecom and ICT portfolio.
• Develop and execute sales plans for individual accounts and verticals, focusing on driving growth and uncovering new revenue streams.
• Own the entire sales cycle from initial contact through to successful closure, working diligently to shorten time-to-close and maximize deal value.
• Proactively update CRM with accurate data to track sales activities, progress, and outcomes against sales targets.
• Provide clear, actionable insights to leadership regarding sales forecasts, potential risks, and opportunities for growth.

Customer Retention & Long-Term Partnership:

• Drive customer loyalty by fostering long-term relationships and continuously identifying opportunities to deepen customer engagement.
• Develop and execute comprehensive churn reduction strategies, identifying at-risk accounts early in the lifecycle and taking proactive steps to retain them.
• Implement regular QBRs, tracking key metrics such as usage, satisfaction, and performance to detect early warning signs of potential churn or potential upsell / cross-sell opportunities.
• Build and maintain strong, long-term relationships with key decision-makers and stakeholders to ensure alignment and engagement throughout the customer lifecycle.

Collaboration & Cross-Functional Alignment:

• Collaborate extensively with internal teams, including product specialists, technical consultants, marketing, and customer support, to ensure a seamless experience for prospects and clients.
• Lead efforts to design custom solutions for clients, ensuring alignment with their needs and creating value-driven proposals.
• Work closely with marketing to develop demand-generation strategies and align on key market initiatives for pipeline growth.

Market Insights & Thought Leadership:

• Stay at the forefront of industry trends, market dynamics, and competitive activities to drive strategic decisions and shape the sales approach.
• Become a trusted thought leader in the Telecom and ICT space, positioning the company as a key partner in addressing business challenges.
• Share market insights and customer feedback with product and marketing teams to help shape the development of future offerings.

Proven Sales Experience:

• 5+ years of successful experience in B2B sales, specifically within Telecom, ICT, or technology sectors, managing complex, high-value deals with long sales cycles.
• Negotiation & Closing Excellence: Highly skilled in navigating complex contract negotiations and closing high-value deals.
• Advanced Sales Strategy: Strong capability in pipeline creation, management, and execution of strategic account plans, with a focus on proactive lead generation and business development.
• Solution Selling Expertise: Demonstrated success in consultative selling, with the ability to tailor complex, enterprise-level solutions for mid-market clients.
• CRM Expertise: Mastery of CRM tools (e.g., Salesforce) with the ability to drive best practices for pipeline management, reporting, and forecasting.
• Cross-Functional Leadership: Proven experience collaborating across multiple departments—sales, marketing, product, and technical teams—to drive client success and solution delivery.
• Industry Knowledge: Deep understanding of the Telecom and ICT industry, with the ability to translate industry trends into actionable sales strategies.
• Exceptional Communication: Outstanding verbal and written communication skills, with the ability to influence stakeholders and present solutions at the C-suite level.

Personal Attributes:

• Proactive and Self-Driven: An ambitious, results-oriented individual who is always a step ahead in identifying opportunities and driving sales.
• Strategic Thinker: Strong ability to devise and execute long-term strategies, focusing on both short-term wins and long-term growth.
• Influential Leader: Capable of inspiring and influencing internal teams and clients, positioning yourself as a trusted advisor and strategic partner.
• Customer-Centric: Passionate about solving customer problems and ensuring long-term client success.
• Collaborative: Strong team player with the ability to work effectively with multiple internal and external stakeholders to achieve common goals.

Education & Certifications:

• A bachelor's degree in business, Marketing, Telecommunications, or a related field (preferred).
• Relevant industry certifications or sales training (e.g., Salesforce certifications, ITIL, or relevant Telecom/ICT certifications) are a plus.

About Eir

Our purpose is to connect for a better Ireland. Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future. Our values and behaviours reflect both who we are and who we strive to become. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks including reference checks and/or other searches using publicly available information.