Pharmacy Healthcare Advisor

3 weeks ago

Galway, Galway, Ireland Allcare Pharmacy Full time
Overview

Pharmacy Healthcare Advisor – Allcare Flynn's Ennis

Join to apply for the Pharmacy Healthcare Advisor role at Allcare Pharmacy. Allcare support specialises in helping Community Pharmacies deliver excellent personalised care to their community. Allcare Pharmacy is a network of pharmacies throughout Ireland focused on customer service excellence, providing expert medical care, advice and value to patients and customers.

Purpose Of Role

To deliver excellent customer service and provide advice and information on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.

Duties And Responsibilities
  • Provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
  • Maintain good stock control including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring delivery details are correct as set down by the Managing Pharmacist.
  • Deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
  • Work effectively as part of the Pharmacy team; be flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
  • Maintain cooperative and professional working relationships with colleagues at all times.
  • Fulfils requests for specific over-the-counter medicines using WWHAM questioning and refers to the Pharmacist where appropriate.
  • Be vigilant and adhere to correct procedures regarding security and the handling of cash and receipts within the Pharmacy.
  • Ensure the Pharmacy is kept clean and tidy and promptly report any Health and Safety issues to the Pharmacy Manager.
  • Participate in training and development programmes provided by the Pharmacy and proactively develop the role function.
  • Any other duties as required.
Teamwork
  • Provide support to other stakeholders within the pharmacy and Allcare network to help achieve company goals.
  • Demonstrate pro-activity and the ability to work on own initiative.
  • Build positive relationships with colleagues to foster a productive working environment.
  • Participate in staff training programmes and contribute to role development.
  • Work effectively as part of the Pharmacy team, being flexible and adaptable in all areas of the operation.
Customer Focus
  • Exceed customer expectations and deliver high-quality service.
  • Make the community pharmacy the local destination of choice.
  • Provide accurate advice and information on all product ranges available in the Pharmacy.
  • Deliver professional and efficient customer service at all times, enhancing relationships with Pharmacy Customers.
Qualifications, Experience & Skills Required
  • 1 year experience in Pharmacy/Retail/Hospitality is preferable
  • Cashier experience is an advantage
  • Excellent communication skills, both written and verbal
  • Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially
  • Good attention to detail is essential
  • Organised with the proven ability to multi-task under pressure
  • Ability to work on own initiative and as part of a team
  • Basic IT skills are an advantage

#allcare

Other

Location: Flynn's Ennis, Co. Clare, Ireland


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