Guest Relations Manager

4 days ago

Dublin, Dublin City, Ireland EHL Experiences Full time

Direct message the job poster from EHL Experiences

Overview

Guest Experience Manager

FIRE Steakhouse & Bar – Dawson Street, Dublin 2

About FIRE

FIRE Steakhouse & Bar is one of Dublin's most iconic dining venues and part of the EHL Experiences group. We're known for our premium Irish ingredients, award-winning hospitality and a team culture that values growth, authenticity and excellence.

Our people are at the heart of everything we do and we're proud of the experience we deliver together, every single day.

The Role

As Guest Experience Manager, you'll be the face of the restaurant welcoming guests, managing the reception and host teams, and making sure every experience is personal, warm and seamless from the moment a guest walks through the door.

You'll work closely with the Restaurant Director and FOH leadership team to oversee the full guest journey including reservations, special requests, service flow, and the atmosphere across the venue.

This is a hands-on role that requires great communication, attention to detail, leadership skills and a genuine passion for hospitality.

What You'll Do

  • Lead the reception and host team to deliver exceptional guest service
  • Be present on the floor to welcome guests and support the team during service
  • Handle bookings through OpenTable and direct enquiries by phone, email or in person
  • Coordinate booking pacing and special requests to ensure a smooth flow
  • Monitor and respond to guest reviews (Tripadvisor, Google, OpenTable)
  • Build strong relationships with regular guests, VIPs and corporate clients
  • Support the creation of a warm and inviting atmosphere including music, lighting and presentation
  • Drive upselling opportunities for pre- and post-dinner drinks in the lounge
  • Manage rotas, training, team development and performance reviews
  • Work with the Restaurant Director on reporting, procedures and service improvements

About You

  • 3+ years of experience in a similar role within premium hospitality
  • Excellent understanding of OpenTable and guest flow management
  • Strong leadership and communication skills
  • Guest-focused, welcoming and confident on the floor
  • Organised and detail-oriented, with strong admin and coordination skills
  • Comfortable managing team rotas, training and performance
  • Must hold an EU passport or right to work in Ireland

What We Offer

  • Competitive salary depending on experience
  • Share of service charge and tips
  • Paid day off on your birthday
  • Discounts across sister venues
  • Mental health support programme
  • Clear career progression and training opportunities
  • Inclusive and supportive work environment
  • Access to pension scheme, savings programmes and life insurance
  • If you're passionate about hospitality, love creating memorable guest experiences and want to grow with one of Dublin's leading venues we'd love to hear from you.

Mostly evening and weekend shifts

If you're passionate about hospitality, love creating memorable guest experiences and want to grow with one of Dublin's leading venues we'd love to hear from you.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management
Industries
  • Hospitality

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