Installation Coordinator

2 weeks ago

Mallow, Cork, Ireland Ashgrove Renewables Full time

We are now inviting applications for Installation Coordinators for our busy Scheduling department based from our Mallow office. This role is an office based, full time position with opportunities for progression for detail oriented, proactive individuals.

Ashgrove Renewables, Est 2001, is well established in the renewable energy sector. Following our Home and Business Energy Upgrade launch in 2021, this addition to our business is driving significant growth and expansion.

This too is in line with the government's obligation & plan to upgrade 500,000 Irish homes by 2030 which is being driven by generous grants.

In line with our strategy for expansion, we have purchased a larger facility which we are upgrading and will comprise of a warehouse and offices. The offices will be state of the art, including a showroom, training facilities, customer meeting rooms and virtual meeting pods to cater for the ever-growing requirement for online consultations and presentations.

Key Responsibilities

  • Primary contact for homeowners during installations

  • Scheduling installs with subcontractors & homeowners by phone & email

  • Liaising with various parties to resolve issues that may arise in a timely and professional manner

  • Coordinating with the other members of the scheduling team and internal departments

  • Proactive approach to problem-solving

  • Reporting on role KPI's to the department head

  • Invoicing homeowners for completed works

  • Issuing and completing Purchase Orders for subcontractors

  • Ensure all information is shared & CRM software system is updated

Requirements

  • Over 3 years experience in a customer services/phone support role is desired

  • Strong interpersonal skills and a problem-solving mindset

  • Attention to detail and process-driven

  • Ability to work under pressure to resolve time sensitive issues.

Benefits

  • Competitive salary commensurate with your experience

  • Performance related bonus

  • Further educational support and training

  • Company Paid Leave

  • Employee Discounts

  • Sports and Social Activities and Events

  • Bike to Work Scheme

  • On-site parking.

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