Retail Area Manager

Overview

Retail Area Manager - Ireland at Mountain Warehouse

Department: Retail

Location: Dublin - O'Connell Street - Management (DOS)

To lead and manage daily operations across Ireland to achieve business goals and maximise profitability. As an Area Manager your duties include leading and managing store management and teams in your area, setting performance objectives, evaluating and optimising operational performance, ensuring regulatory and company standards are upheld, and being accountable for area KPIs and overall sales performance. You will take a customer-first approach within the role, ensuring that all decisions and actions taken have a customer-centric approach, working with and influencing key stakeholders and colleagues in the business to create a positive customer and colleague experience.

Responsibilities

• Educate, engage, and inspire teams to deliver the business and retail strategy.
• Drive store performance through KPIs, financial reviews, and timely corrective actions.
• Conduct structured store visits, ensuring consistent operational standards, compliance, and health & safety.
• Optimise store operations, stock management, and visual merchandising to maximise availability, sales, and customer experience.
• Collaborate with head office and stakeholders to provide feedback, influence range decisions, and support change initiatives.
• Understand ranging, allocation and replenishment processes and support company goals of reduced stock levels, better availability, and increased sales through ranging.
• Continually review ways of working, establishing best practices, and ensuring consistent delivery in every store.

Commercial & Financial Management

• Deliver sales and profitability targets, controlling costs and optimising each store's P&L.
• Forecast and manage payroll, ensuring schedules reflect customer demand and productivity.
• Monitor and maintain awareness of local markets and trends, adapting plans; including training to maximise commercial opportunities.

Customer & Brand Focus

• Maintain a relentless focus on delivering an engaging, best-in-class customer experience.
• Analyse customer feedback and service metrics to set goals, improve service, and inform commercial decisions.
• Ensure all initiatives align with company brand values and customer strategy.

Leadership & People Development

• Drive and embed 'Best in Class' stores which support the delivery of Mountain Group's future growth strategy.
• Lead by example, creating a high-performance culture with clear goals, accountability, and recognition.
• Coach, develop, and succession-plan for store managers and high-performing teams, building commercial acumen and leadership capability.
• Encourage ideas to increase profitability through increased sales or improved store operations and efficiencies.
• Foster an inclusive, safe, collaborative and encouraging culture that values diversity, innovation, and continuous improvement.
• Build strong internal and external stakeholder relationships to stay ahead of trends and industry insights.

We would like to meet someone who is

• Adept at presenting solutions to both individual and store issues within company guidelines and policies.
• Takes genuine pride in leadership, fostering an inclusive, collaborative culture where people feel valued, engaged, and inspired to give their best.
• Comfortable at analysing data and being commercially driven.
• Adapts to market trends and understands the needs of our customers.
• Content in setting objectives and monitoring development.
• Pursues tasks with energy and drive and sees objectives through to finish.
• Be an ambassador for the business and champion Mountain Group brand values.
• Lead and role model the Mountain Group values with the teams and across the business.

Benefits

• Competitive salary and benefits package
• Hybrid working
• Uniform allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

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