Retail Area Manager

Overview

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Base pay range

[Stores in this area]
Athlone, Cork, Cork (Blackpool Shopping Ctr), Dublin (Ilac Centre), Dublin (Omni Centre), Dublin (Swords), Dublin (Tallaght), Enniskillen, Gorey, Kilkenny (MacDonagh Junction), Killarney Outlet, Limerick, Newry

Why The Works?

We don't just sell products. We inspire reading, learning, creativity and play. The Works. It literally means everything. And whatever your story or background, we're all about unlocking imagination and making creativity accessible to everyone. Whether you're engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Becoming a Retail Area Manager

As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm. You'll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey. Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace. Your Mission: Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences.

Responsibilities

• Communicate with your store teams and spend time with them in store to keep engagement high.
• Drive retail commerciality, aiming for sales and high performance across KPI's including sales, profitability, safety, store standards, pricing, and cost control.
• Drive operational excellence and achieve outstanding results across your designated retail area.
• Create store experiences that are fun, friendly, accessible, and inclusive for colleagues and customers.
• Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area.
• Implement effective visual merchandising strategies to enhance the customer journey.
• Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
• Ensure the delivery of commercial targets, including sales, profitability, and cost control.

Skills / Behaviours That Will Set You Apart

• A positive ambassador for our brand and our values
• Inspirational leadership style with a positive outlook
• Passion for delivering exceptional customer service
• People skills with a track record of developing high-performing teams
• Commercial acumen with the ability to drive sales and profitability
• Excellent communication and interpersonal skills
• Collaborative mindset and a team player. Working with departments and colleagues as 'one team'
• Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy
• Willing to lend a hand and support during busy store visits
• Resilience in a dynamic retail environment
• Innovative thinking and a proactive approach to problem-solving

Being a Great Leader

As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team.

• Align Goals with Values
• Clear Communication
• Role Model
• Provide Feedback
• Empower Your Team
• Conflict Resolution
• Empathy

Our PERKS really are 'The Works'

• 25% Colleague Discount - Plus, exclusive Double Discount days
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• Family Friendly Leave - Enhanced maternity, paternity and adoption pay.
• Holiday – 33 days, including bank holidays
• Wagestream - Claim early access to 50% of your wages as you earn them
• Can-Do Academy - Training and development
• Share Scheme - Own a piece of The Works
• 24/7 support for you and your family
• Healthcare Cash Plan – to support everyday healthcare costs
• And more: long service awards, pension, life assurance, Cycle to Work, charitable giving

Our Purpose

To inspire reading, learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | Caring | Can-do. We Listen. We Care

Equality and Inclusion

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application.

Time Well Spent

Time Well Spent. And with the right passion - It All Starts With You.

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