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French Customer Onboarding and Success Manager

4 weeks ago

Dublin, Dublin City, Ireland Cross Border Talents Full time
French Customer Onboarding and Success Manager

We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland If you're a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.

Location: Remote within Ireland or Hybrid in Dublin
Employment Type: Full-time, Temporary Contract
Compensation: Competitive base salary + performance bonus

Your Key Responsibilities:
  1. Client Onboarding: Lead the technical onboarding process for new clients, ensuring a smooth and successful integration of our products with their existing systems.
  2. Technical Support: Stay up-to-date on our software integrations and offer expert advice to clients on how to get the most out of our solutions.
  3. Relationship Management: Build and maintain strong, long-term relationships with clients, acting as a trusted advisor throughout their journey with us.
  4. Strategic Account Management: Work directly with clients to exceed quarterly and annual targets, analyzing data to identify growth opportunities.
  5. Collaboration and Innovation: Partner with cross-functional teams (sales, marketing, product, and engineering) to create high-quality resources for onboarding and troubleshoot as needed.
  6. Market Insights: Keep a finger on the pulse of industry trends and competitor offerings to provide valuable insights to clients and internal teams.
What You'll Bring:
  1. Experience: At least 2 years in account management, client-facing technical support, pre-sales, or similar roles, ideally within SaaS, IT services, or online marketplace industries.
  2. Language Skills: C2 or fluent in French (C1 level) with excellent proficiency in English.
  3. Skills: Strong project management, analytical, and communication skills, with the ability to interpret data and drive decision-making.
  4. Adaptability: Comfortable working strategically and tactically, especially in dynamic and fast-paced environments.
What We Offer:
  1. Rewarding Package: Competitive salary plus bonuses based on your skills, experience, and performance.
  2. Supportive Team Culture: Join a positive, friendly, and dynamic team with a focus on growth and creativity.
  3. Professional Growth: Access to guidance and tools that help you reach your full potential.
  4. Future Potential: Temporary contract with the possibility of extension, depending on performance and market conditions.

Ready to make an impact and take your career to the next level? Apply now and join our team in delivering exceptional client experiences

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