Senior Delivery Manager

Overview

Senior Delivery Manager role at Aer Lingus.

Responsibilities

• Responsible for the successful delivery of large business initiatives across both business and technical deliverables
• Work with the Portfolio Manager / Head of Delivery to define a project structure and delivery methodology for the Business Initiative
• Ensure successful delivery from initiation through to completion
• Understand cross-team dependencies and foster collaboration and communication across teams
• Drive any resource conflicts or delivery related issues towards resolution
• Drive a culture of continuous value delivery through relentless prioritisation of benefit focused outcomes

Programme Leadership

• Responsible for the successful delivery of large business initiatives across both business and technical deliverables
• Work with the Portfolio Manager / Head of Delivery to define a project structure and delivery methodology for the Business Initiative
• Ensure successful delivery from initiation through to completion
• Understand cross-team dependencies and foster collaboration and communication across teams
• Drive any resource conflicts or delivery related issues towards resolution
• Drive a culture of continuous value delivery through relentless prioritisation of benefit focused outcomes

Technical Oversight

• Lead technical delivery for strategic deliverables, ensuring integration with legacy systems and alignment with enterprise architecture & quality standards
• Collaborate with Architecture, QA, and Portfolio Leads to manage technical deliverables
• Responsible for full end to end project activities including test planning and deployment to production
• Collaborate strongly with all Tech/Business/Finance teams ensuring alignment and transparency on deliverables
• Manage a team of Delivery Managers ensuring a transparent reporting & performance management culture
• Effectively manage technical project decisions with a view of the overall desired business outcome of this change / strategic mindset

Governance

• Work with Portfolio Managers / Head of Delivery to ensure governance is in place
• Establish, manage and support full reporting governance
• Ensure the effective and auditable management of all artefacts outlined in the delivery framework
• Report delivery status and updates in line with recommended governance framework
• Work closely with finance business partners to ensure the active management and reporting of project financial status outputs
• Actively manage all risk items, mitigating challenges throughout delivery
• Ensure an on time and on budget delivery culture aligned with the agreed delivered methodology

Engagement & Communications

• Build and maintain relationships with senior business stakeholders
• Communicate complex technical status / issues / challenges in simple terms, in business impact terms
• Engage with internal technology functions and product teams to define business value & delivery outcomes
• Manage project communications to key stakeholders across multiple levels throughout business and technology
• Prepare transparent programme decks for Steering meetings with all stakeholders & deliver these presentations
• Prepare transparent programme decks for Town Hall ceremonies & deliver these presentations

Continuous Improvements

• Regularly liaise with all parties involved to identify improvement areas throughout design and all implementation phases
• Flag process improvements gaps to where its evident that technical changes are going to impact business process
• Oversight on data integrity, security, and compliance

Your Qualifications And Key Criteria

• Relevant 3rd level qualification with a strong technical focus
• Excellent knowledge and proven experience of working with IT Software Development Lifecycle methodologies including Waterfall & Agile
• Possess at least 10+ years of professional experience, with a minimum of 8 years in project or programme management / agile delivery
• Experience in working with third party suppliers in the delivery of business or IT change initiatives – including experience of working with remote and co-located teams and vendors
• Advanced level of proficiency in use of Microsoft Office suite, including Project, Visio, Word, Excel & PowerPoint and Agile tools such as JIRA and Confluence
• Experience of implementing projects with a budget of at least €1 million
• Experience leading complex technology and business transformation projects
• A strong understanding of best practices, tools and techniques for project management and programme management with ability to continuously improve these processes
• Acute understanding and ability to demonstrate expertise in Quality Management, Project Planning, Risk & Change management
• Excellent communication skills, with a strong ability to effectively communicate both internally and externally at levels up to Director and C Suite
• Strong negotiation skills with proven ability to maintain relationships with stakeholders and to influence stakeholders in support of project delivery
• Robust relationship management, capable of working with all levels within the organisation by building effective relationships
• An effective team manager with proven ability to build, motivate and support a high performing team
• Highly motivated, driven, pragmatic and completely focused on project delivery for business benefit
• Strong listening, analytical, problem solving and, with close attention to detail
• Ability to demonstrate conflict resolution skills – driving resolution of any project / cross-team conflict
• Fluent in English, both written and spoken
• Eligible to live and work in the EU
• Hold a current unrestricted worldwide passport
• Provide 2 verifiable references
• Able to pass a strict airport security vetting procedure which includes a 5-year background check or be in possession of a current airside pass for the airport this position is based in

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees\' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.

Desirable criteria

PMI-ACP/SAFe certification.

A technical background is preferred – ideally gained in consulting companies or working with Airlines or other enterprise systems with international, Tier 1 customer organisations.

Knowledge of IT and Digital systems, including experience of leading software development projects involving web-based, mid-range and integration platforms and applications.

Detailed understanding of the technical architecture underpinning the IT service landscape in e-Commerce, Online Media or Information Technology & Services environments.

Division / Department

Digital & Information - Digital Delivery

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management and Information Technology
• Industries
• Airlines and Aviation

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