Digital Business Analyst

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We are part of the worldwide Zurich Insurance Group, established in 1872 and headquartered in Switzerland. Our 55,000 employees across the globe serve customers in more than 170 countries, from individuals who need their homes, cars or lives insured, to providing risk management expertise and commercial insurance to many of the largest multinational companies on the planet.

Our industry is a dynamic and fast-moving one, helping people and businesses keep pace with change, and the risks which emerge, on a global scale.

Here in Ireland, we're one of the largest insurers in the country, employing more than 1,000 people in locations in Dublin and Wexford. We have a great reputation in the marketplace here, with a long history of winning awards for our service excellence among brokers and customers.

You will also support and advise on the development of digital solutions by understanding and documenting the requirements of relevant customers, and recommending digital improvements to ensure alignment with business requirements.

Your Role

Your responsibilities will include:

• To identify, articulate and facilitate change needed to solve a business problem or address a business opportunity.

• Provide clarity and structure to projects by understanding, defining and communicating business objectives in a clear and comprehensive manner, to support delivery of the appropriate solution.

• Working with business colleagues to identify, understand and articulate problems and opportunities.

• Performing end user/customer research.

• Working with both IT and business colleagues to investigate potential solutions.

• Defining business requirements in a manner appropriate to the selected project methodology, including producing requirement documentation, wireframes, user stories, process flows etc.

• Inputting to the development of business cases, project scoping and planning.

• Supporting project team members in the delivery of the appropriate solution including technical analysts, test analysts, project managers, and business colleagues.

• Supporting post implementation and training activities as required per project.

• Pro-active interest and involvement in Digital Solutions team initiatives, including Search Engine Optimisation (SEO), social media and digital advertising campaigns, with a view to improving the impact that digital solutions may have, under these headings.

Your Skills and Experience

Technical Skills, Knowledge & Education:

Required

• Previous project experience in a business analyst or product owner role

• Proven experience of running workshops, managing stakeholders, documenting requirements, producing wireframes, user stories & process flows.

• Comfortable inputting to and reviewing test scripts and technical specifications.

• Confident in supporting other BA's, testers and developers throughout the project.

• Experience of working on large complex cross functional projects, including liaising with external suppliers and virtual team members.

• 5+ years' life insurance experience including detailed product knowledge, understanding of sales and administration processes and regulatory/compliance requirements.

• Attention to detail is essential along with excellent verbal and written communication skills.

• Candidate should be enthusiastic, willing to learn new methodologies and comfortable working in a dynamic and sometimes challenging environment.

Desirable

• Experience of both agile and waterfall methodologies

• UX experience including user research, prototyping, usability testing etc.

• Familiarity with Atlassian tools such as Confluence and Jira

• Experience of Life400 policy admin system and Query/SQL