Associate Renewal Account Manager Spanish or Arabic
3 weeks ago
- Full-time
- Employee Type: Regular
- Region: EMEA - Europe, Middle East and Africa
- Work Persona: Flexible
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
- Partner with Field Sales to support renewal touch points with the customer.
- Identify customer needs, demonstrating account management skills to guide renewal closure.
- Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
- Provide regular and accurate updates on renewal status to management and escalate when needed.
- Support customer conversation around renewal readiness, timing and general customer needs.
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
- Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF.
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
- Experience managing customer retention and adoption of a SaaS product for a territory.
- Good customer management skills including sales, account management, and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- Strong work ethic and quota achievement.
- Experience with a SaaS model focused on enterprise software preferred.
- Fluency in Spanish or Arabic.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr-
Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:Associate Renewal Account Manager Spanish or Arabic, DublinClient: ServiceNowLocation: Dublin, IrelandJob Category: OtherEU work permit required: YesJob Reference: 0939618b3b5bJob Views: 2Posted: 02.04.2025Expiry Date: 17.05.2025Job Description:What you get to do in this role:Partner with Field Sales to support...
-
Dublin, Dublin City, Ireland ServiceNow, Inc. Full timeServiceNow, Inc. Associate Renewal Account Manager Spanish or Arabic Dublin, Ireland Apply NowIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100...
-
Dublin, Dublin City, Ireland ServiceNow, Inc. Full timeServiceNow, Inc. Associate Renewal Account Manager Spanish or Arabic Dublin, Ireland Apply NowIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100...
-
Dublin, Dublin City, Ireland Servicenow Full timeJob DescriptionWhat you get to do in this role:Partner with Field Sales to support renewal touch points with the customer.Identify customer needs, demonstrating account management skills to guide renewal closure.Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.Monitor customer health metrics to...
-
Dublin, Dublin City, Ireland Servicenow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Dublin, Dublin City, Ireland Servicenow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Dublin, Dublin City, Ireland ServiceNow Full timeWhat you get to do in this role:- Partner with Field Sales to support renewal touch points with the customer.- Identify customer needs, demonstrating account management skills to guide renewal closure.- Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.- Monitor customer health metrics to identify...
-
Dublin, Dublin City, Ireland Servicenow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Dublin, Dublin City, Ireland Servicenow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Dublin, Dublin City, Ireland ServiceNow Full timeCustomer Success StoryWe are looking for a talented Spanish and Arabic Language ServiceNow Account Executive to join our team. As a key member of our sales team, you will be responsible for partnering with customers to understand their needs and providing solutions that meet those needs.Your Key Responsibilities:Partner with customers to understand their...
-
Associate Renewal Sales Manager
2 weeks ago
Dublin, Dublin City, Ireland TN Ireland Full timeAbout the Role:This position offers an exciting opportunity to join the TN Ireland team as a skilled Renewal Account Manager. As a key member of our team, you will play a vital role in driving business growth through successful customer relationships.You will partner with Field Sales to drive renewal success through proactive communication.Identify customer...
-
Strategic Renewal Account Manager
1 day ago
Dublin, Dublin City, Ireland Servicenow Full timeCareer OpportunityJob DetailsWe are seeking a Strategic Renewal Account Manager to join our team. In this role, you will be responsible for developing and implementing strategic plans to drive customer retention and growth.You will work closely with cross-functional teams to identify opportunities and develop solutions that meet the evolving needs of our...
-
Global Account Renewal Director
2 weeks ago
Dublin, Dublin City, Ireland TN Ireland Full timeKey Responsibilities:We are seeking an experienced Renewal Account Manager to join our TN Ireland team. In this role, you will be responsible for managing and maintaining customer relationships to ensure seamless renewal processes.Drive renewal success through proactive communication and partnership with Field Sales.Utilize account management skills to...
-
Renewal Account Growth Strategist
2 weeks ago
Dublin, Dublin City, Ireland TN Ireland Full timeAbout This Opportunity:We are seeking a highly skilled Renewal Account Manager to join our TN Ireland team. As a key member of our team, you will be responsible for managing and maintaining customer relationships to ensure seamless renewal processes.Drive renewal success through proactive communication and partnership with Field Sales.Utilize account...
-
Renewal Account Management Specialist
2 weeks ago
Dublin, Dublin City, Ireland TN Ireland Full timeJob Description:Serving as a key member of the TN Ireland team, you will be responsible for managing and maintaining customer relationships to ensure seamless renewal processes.Partner with Field Sales to support critical touch points with customers, driving renewal success through proactive communication.Utilize account management skills to identify...
-
Dublin, Dublin City, Ireland Servicenow Full timeJob OverviewRole SummaryWe are seeking a highly skilled Renewal Account Manager to join our team. This role will partner with Field Sales to support renewal touch points with customers, identifying customer needs and guiding renewal closure.The ideal candidate will have experience in leveraging AI to integrate into work processes, decision-making, or...
-
Dublin, Dublin City, Ireland Cyber Crime Full timeRenewals Sales Representative, Arabic language, UAECohesityCohesity gives you both data security and data management. Defend against ransomware with immutable backup, AI-based early threat detection, and rapid data recovery.Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to...
-
Dublin, Dublin City, Ireland Cohesity Full timeRenewals Sales Representative, Arabic language, UAECohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with...
-
Enterprise Solutions Advisor
5 days ago
Dublin, Dublin City, Ireland Servicenow Full timeRequired Skills and Qualifications3+ years of demonstrated success in Renewal Account Management or Customer Success capacity.Experience managing customer retention and adoption of a SaaS product for a territory.Good customer management skills, including sales, account management, and customer service.Personal initiative to identify areas of process...
-
Contract Renewal Account Manager
2 weeks ago
Dublin, Dublin City, Ireland Cohesity Full timeRole SummaryThe Renewal Sales Representative will be responsible for managing and growing the business associated with our software subscription renewals, ensuring timely closure of renewal contracts, and delivering exceptional value to our clients. This role requires strong communication and negotiation skills, as well as the ability to work effectively in...
